Prashantkumar Chaudhari
Toronto,ON
Summary
Highly skilled and self-taught IT Support Technician with extensive experience in building custom PCs, managing Active Directory, and providing remote support. Proficient in a wide range of technologies including Windows, Linux, MacOS, Microsoft Azure, and Amazon Web Service. Known for excellent problem-solving abilities and exceptional communication skills, adept at explaining complex technical details in simple terms.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Technician
HiTech Bay
Toronto, ON
02.2023 - Current
- Built custom PCs based on customers' specifications using various components.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Installed operating systems including Windows, Linux and Mac OS X on desktops and laptops.
- Resolving employee and customer technical issues through remote desktop software like TeamViewer and Microsoft Remote Desktop Connection.
- Managed and resolved issues using JIRA ticketing system.
- Skilled at using Microsoft SharePoint to simplify daily tasks with easy-to-use workflows, forms, and lists.
- Troubleshoot complex technical problems related to hardware components, operating systems and applications.
- Managed inventory and documentation of parts and supplies for repair services.
Computer Technician
Fortune Computers
Navsari, Gujarat, India.
08.2021 - 11.2022
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Provided technical support for client inquiries via telephone and email.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Created backup images of customers' data files onto external storage devices.
Education
Advanced Diploma - Food Science Technology (Fast-track)
Centennial College of Applied Arts And Technology
Scarborough, ON04-2024
Master of Science - Microbiology
Veer Narmad South Gujarat University
Surat, Gujarat.09-2020
Bachelor of Science - Microbiology
Veer Narmad South Gujarat University
Surat, Gujarat04-2018
Skills
- Operating System: Windows, Linux and MacOS
- Active Directory Management: Group Policy, User Account Creation
- Jira desk
- Remote Support Software: Putty, Remote Desktop Connection, TeamViewer
- Office Productivity Software: Google Workspace, Microsoft Office365
- Cloud Computing: Microsoft Azure, Amazon Web Service
- Troubleshooting: Hardware and software
- Networking Protocols: TCP/IP, FTP, DHCP, DNS
- Communication Skills: Ability to explain technical details in simple terms to Non-technical users
- Documentation
Certification
- Google IT Support Professional Certificate
- Learning PC Maintenance and Performance
Timeline
IT Support Technician
HiTech Bay
02.2023 - Current
Computer Technician
Fortune Computers
08.2021 - 11.2022
Advanced Diploma - Food Science Technology (Fast-track)
Centennial College of Applied Arts And Technology
Master of Science - Microbiology
Veer Narmad South Gujarat University
Bachelor of Science - Microbiology
Veer Narmad South Gujarat University
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