Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Work Availability
Software
Timeline
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Prashanthi D

Brampton,ON

Summary

Goal-oriented Senior Process Analyst with a successful track record in developing and implementing updates to operational standards, team organization, and employee engagement strategies. Proactive and personable leader adept at streamlining information, prioritizing tasks, and approaching issues with an analytical mindset.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Interior Staging Designer

Self employee
Toronto, Ontario
03.2022 - Current
  • Executing effective staging techniques to enhance the appearance of house properties.

Senior Process Analyst/Data Analyst

ADP Private
Hyderabad, INDIA
05.2012 - 12.2017
  • Pioneered the role of Senior process / Data Analyst at FSA EDI (Electronic Data Interchange)
  • Facilitated the exchange of employee information between ADP and clients as part of the Flexible Spending Accounts (FSA) team.
  • Managed the loading of FSA contributions for employees and maintained new hires' data in the SAM database system.
  • - Efficiently handled the creation of SSN, maintenance of period goals (Pre & Post Tax), and management of accounts for enrolled US employees.
  • Worked on client-oriented projects as a direct contact.
  • Consistently reported daily updates to colleagues via huddles and email communication.
  • Generated team productivity and utilization reports daily and distributed work accordingly.
  • Coordinated with the BI team to expedite resolution of clarify cases.
  • Delivered orientation to newly hired staff regarding application functionality, administered weekly report generation, and facilitated resolution of reporting queries with the US Business unit.
  • Maintained high levels of productivity and accuracy while executing FSA tasks.

Process Analyst

ADP Private
Hyderabad, INDIA
05.2008 - 04.2012
  • Validated the details on Health care Claim forms submitted by FSA participants through Kofax validation.
  • Resolved and closed Clarify (CRM) cases including those in Escalation Queues.
  • Communicated process updates to fellow associates on a daily basis.
  • Researched and resolved escalated cases by analyzing with relevant departments and business units.

Data Associate

CITI Bank
Hyderabad, INDIA
07.2007 - 04.2008
  • Collected raw data from Excel sheets and updated current Client Account information.
  • Administered VIP client accounts and supervised the management of their personal loans.
  • Maintained consistent and timely communication of progress with lead through updated daily reports.

Education

Post Diploma Graduation - Computers

Osmania University
Hyderabad,INDIA
09-2006

Bachelor of Science - Computers And Electronics

Osmania University
Hyderabad,INDIA
06-2005

Skills

  • Data Analysis
  • Data Exports
  • Data Visualization and Presentations
  • Software Development Life Cycle (SDLC)
  • Data screening
  • Data Modeling
  • Data Validation
  • Defect tracking

Certification

  • PL-300 - Microsoft Power BI Data Analyst.

Languages

English
Professional

Accomplishments

  • Achieved many recognition awards for the process development ideas from Business unit.

Affiliations

  • Interior designing
  • painting
  • learning new skills to update my self.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SQL

Timeline

Interior Staging Designer

Self employee
03.2022 - Current

Senior Process Analyst/Data Analyst

ADP Private
05.2012 - 12.2017

Process Analyst

ADP Private
05.2008 - 04.2012

Data Associate

CITI Bank
07.2007 - 04.2008

Post Diploma Graduation - Computers

Osmania University

Bachelor of Science - Computers And Electronics

Osmania University

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Prashanthi D