Prashanth Busa
Senior Manager, Service And Global Logistics Systems
Milpitas,CA
Summary
- Over 17 years of progressive experience in Enterprise Systems from Analyst through Functional Lead, Solution Architect and Manager roles.
- 360 Degree understanding of Service and Supply chain processes like Service orders, confirmations, Service Contracts and Commercial processes, billing, Quote to cash, Variant Configuration, Pricing, Material and Inventory management, Forward and Reverse Logistics, network design, 3PL Integrations, Available to Promise, Quote to cash, Managing Contracts and Commercial processes
- Experienced in Requirements Gathering, RFQ/RFP Process, SOW negotiation, Vendor Management, Resource and Budget Planning.
- Project Management experience through all phases of SDLC, both Waterfall and Agile methodologies
- Electronics Industry experience with assignments at KLA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager, IT Service and Supply Chain
KLA
01.2018 - Current
- Responsibilities:
- Drive Strategic roadmap and multi year transformations for Service and Global Logistics Business
- Manage and mentor/lead a team of 15 Functional Analysts onsite and offshore
- Strategic and Tactical leadership as a Service owner. Work with cross functional teams in IT and business to drive complex projects
- Configure and design solutions in SAP CRM, ECC, GTS, 3PL, non SAP applications and business analytics
- Key Projects:
- Led FTZ Implementation as IT owner for KLA under tight deadlines and board and C Suite visibility. More than $100M savings annually delivered
- Deliver a complex Service pricing Third party solution (Price fx) for managing prices for spares. Built analytical tools, what if modeling and new parts enablement and other pricing workflows to streamline marketing proceses. $9M Savings annually.
- Spearhead new service mobility multi year program to deliver offline / mobile solutions for the field force to enter labor and parts, open service cases, track part orders
- Led implementation of Baxter planning system for planning over $1B worth of spares inventory. Built scalable interfaces from SAP to Baxter that align with strategic objectives Planning organization
- Track lead for the Service and Logistics IT in S4 Implementation and KLA Digital Transformation initiative responsible for delivering solutions across Connectivity, Automation, Analytics pillars of DT
- Responsible for Business transformation of service planning systems from legacy software and fragmented systems to a unified and workflow based planning systems. Selection, Implementation of new cloud planning software from Baxter systems
- Led cross-functional teams to implement integrated business systems, enhancing operational efficiency and streamlining workflows.
- Developed and executed strategic IT service initiatives, resulting in improved supply chain visibility and process optimization.
- Managed the implementation of advanced analytics tools, driving data-driven decision-making across business operations.
- Oversaw the integration of supply chain management systems, facilitating real-time tracking and inventory accuracy improvements.
Sr. Business Systems Analyst, IT Service Supply Chain
KLA
01.2015 - 12.2017
- Key Projects:
- Design a new Spares Delivery Program that spans through multiple systems from Service to 3rd party logistics to Transportation management. Goal of the project is to differentiate parts delivery based on the Service contract offerings.
- Roll out a new Spares warehouse in Singapore in SAP, manage the project from Spares planning and enabling the 3rd party logistics operations. Annual savings of 1M in Shipping, customs, Inventory overhead.
- Update the existing Spares Integration with SAP to a real time B2B solution improving EDI errors and headcount saving
- Led cross-functional teams in the analysis and optimization of supply chain processes, resulting in streamlined operations and improved service delivery.
- Developed and implemented business requirements for IT systems, enhancing user experience and system efficiency across the organization.
- Facilitated stakeholder workshops to gather requirements and map current processes, effectively aligning IT solutions with business goals.
- Utilized advanced data analytics tools to generate insights that informed strategic decisions and drove continuous improvement initiatives.
SAP CRM Service Solutions Consultant
Advent Global Solutions
11.2008 - 12.2014
- Multiple Projects and engagements with clients In Electronics, Semiconductor Industry: Micron, Sandisk, IM Flash
- Led the implementation of SAP CRM solutions, enhancing customer engagement and streamlining service processes across multiple projects.
- Collaborated with cross-functional teams to analyze client requirements and deliver tailored SAP service solutions, improving system adoption rates.
- Developed and conducted training sessions for end-users, resulting in enhanced proficiency and increased user satisfaction with SAP CRM functionalities.
- Managed project timelines and deliverables, ensuring alignment with client expectations and contributing to successful on-time project completion.
Education
Masters - Electrical Engineering
Boise State University
Skills
SAP CRM
Service management
Supply chain optimization
Analytics tools
Project management
Business transformation
Cross-functional collaboration
Inventory management
IT strategy
Certification
Certified Supply Chain Professional (CSCP)
Accomplishments
- Achieved $100M+ Annual Savings by introducing FTZ Software at KLA for Duty deferral and Duty avoidance in Tariff environment in 2025
- Achieved $9M+ Annual Savings by introducing Service Spares Pricing Software at KLA for managing Prices accurately for spares
Timeline
Senior Manager, IT Service and Supply Chain
KLA
01.2018 - Current
Sr. Business Systems Analyst, IT Service Supply Chain
KLA
01.2015 - 12.2017
SAP CRM Service Solutions Consultant
Advent Global Solutions
11.2008 - 12.2014
Masters - Electrical Engineering
Boise State University