Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Prashanth Boyanapally

AIRDRIE,AB

Summary

Dynamic Security Analyst with a proven track record at Arctiq Inc, adept at managing security breaches and implementing advanced troubleshooting techniques. Skilled in incident management and remote assistance, I excel in safeguarding assets and enhancing user support, ensuring compliance with security policies while fostering collaborative team environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Analyst

Arctiq
05.2021 - Current
  • Performed risk analyses to identify appropriate security countermeasures.
  • · Implement strategies to identify, assess, prevent, protect, and mitigate information security risks, threats, and vulnerabilities to safeguard people, assets, products, and property.
  • · Develop and implement measures, tools, and technology to monitor compliance with company security policies and procedures, laws and regulations.
  • · Monitor and stay up to date with security-related proven practices and technology. Regularly support and handle safety audit and compliance programs of the plant.
  • · Handle locally the security platforms and network security tools and processes.
  • · Weeding Out False Positives
  • Encrypted data and erected firewalls to protect confidential information.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Desktop Support Engineer

IBM
08.2016 - 08.2020
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • providing technical assistance to users by accessing their devices remotely to troubleshoot and resolve issues
  • Configure and support mobile devices, including smartphones and tablets.
  • Assist users with mobile device setup, synchronization, and troubleshooting.
  • Perform regular system updates and patches to ensure security and functionality.
  • Maintain inventory of hardware and software assets.
  • Assist in the development and maintenance of user manuals

Education

Bachelor of Science - MPC

Osmania University
INDIA
04-2007

Skills

  • Managing security breaches
  • Remote assistance
  • Operating systems
  • Hardware upgrades
  • End user support
  • Technology training
  • Incident management
  • Advanced troubleshooting
  • System administration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Provided technical support to 500+ end-users, maintaining a 98% customer satisfaction rating.
  • Resolved 20-30 technical/security issues per day, reducing average ticket resolution time by 25%

Languages

English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • CompTIA Certifications Security Plus -2021
  • CompTIA CYSA -2024
  • Microsoft SC200 2024
  • MIcrosoft MCSA 2020

Timeline

Security Analyst

Arctiq
05.2021 - Current

Desktop Support Engineer

IBM
08.2016 - 08.2020

Bachelor of Science - MPC

Osmania University

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Prashanth Boyanapally