Prashant Tiwari
Port Elgin,Canada
Summary
IBM Delivery Project Executive with over 21 years of experience in Delivery Leadership, Account Management, Program Management, Application Support and People Management. Possesses in-depth knowledge and experience in understanding client goals and planning the client strategies. Extensive experience in managing the overall engagement performance, client contracts and performing contract negotiation. Effectively managed the programs and projects in legacy and open systems using agile and waterfall development methodology. Lead complex and time-critical projects/programs, implementing Workforce/Vendor strategy and leading teams on-shore and off-shore
Overview
25
25
years of professional experience
1
1
Certification
Work History
Engagement Manager (Delivery Project Executive)
IBM
04.2019 - Current
- Company Overview: Bruce Power is a nuclear power station located on the eastern shore of Lake Huron in Ontario
- Bruce Power provides over 30% of Ontario's electricity, boosting Canada’s economy and cleaning the air we breathe
- Maximo is being used in Bruce Power for effective plant maintenance through Preventive maintenance application
- Oversaw end-to-end AMS engagements, serving as the primary liaison between the client and internal teams
- Actively engaged with the client to address concerns, resolve issues promptly, and identify opportunities for continuous improvement
- Developed a thorough understanding of the client’s operational environment and safety culture to align services with their unique requirements
- Advocated for the client’s interests within the organization to ensure tailored and effective service delivery
- Collaborated cross-functionally to optimize service processes and implement best practices, driving operational excellence
- Ensured service delivery met or exceeded customer expectations
- Bruce Power is a nuclear power station located on the eastern shore of Lake Huron in Ontario
- Bruce Power provides over 30% of Ontario's electricity, boosting Canada’s economy and cleaning the air we breathe
- Maximo is being used in Bruce Power for effective plant maintenance through Preventive maintenance application
- Strengthened client relationships through consistent engagement and proactive problem-solving
- Successfully delivered AMS services, contributing to improved operational efficiency and client satisfaction
- Championed initiatives to align service delivery with the client’s safety and cultural priorities, enhancing overall service relevance and value
- Delivered multiple complex Maximo upgrade projects to ensure Bruce Power Enterprise Maximo always remains in safe, supported state
Delivery Project Executive/ Account Manager
IBM India Private Ltd
01.2015 - 03.2019
- Company Overview: CareCentrix, a Summit Partners portfolio company is a leading provider of home health benefit management services to the health care industry and collaborates with HealthCare Payer & HealthCare Provider networks to reduce costs and improve patient outcomes
- Led client relationships and oversaw the seamless delivery of Application Managed Services (AMS) across multiple locations, including India, the Philippines, and the USA, managing a team of 50–70 members
- Successfully established a new AMS delivery organization for the client, transitioning services from the incumbent team to IBM, and ensuring steady-state operations with a strong focus on customer satisfaction
- Proactively resolved risks and issues, maintained transparent communication, and ensured effective delivery to provide a seamless support experience for CareCentrix
- Leveraged tools and robotic automation to drive continuous improvements in delivery quality across development, support, and testing functions, enhancing efficiency and outcomes over time
- CareCentrix, a Summit Partners portfolio company is a leading provider of home health benefit management services to the health care industry and collaborates with HealthCare Payer & HealthCare Provider networks to reduce costs and improve patient outcomes
Delivery Manager
IBM India Private Ltd
12.2012 - 12.2014
- Company Overview: Horizon Blue Cross Blue Shield of New Jersey, headquartered in Newark, New Jersey is the only licensed Blue Cross and Blue Shield Association plan in New Jersey, providing health insurance coverage to over 3.2 million people throughout all of New Jersey
- Directed the delivery of IT services, ensuring smooth application maintenance and responsive production support for the client’s online platforms
- Supervised the development of new applications and enhancements to improve functionality and meet evolving business needs
- Worked closely with client stakeholders and internal teams to prioritize tasks and ensure timely delivery of projects
- Addressed and resolved production issues efficiently to maintain the stability and performance of the client’s online applications
- Managed cross-functional collaboration to align services with client requirements while maintaining high-quality outcomes
- Ensured consistent adherence to timelines, budgets, and service quality standards
- Horizon Blue Cross Blue Shield of New Jersey, headquartered in Newark, New Jersey is the only licensed Blue Cross and Blue Shield Association plan in New Jersey, providing health insurance coverage to over 3.2 million people throughout all of New Jersey
Program Manager
IBM India Private Ltd
10.2008 - 12.2012
- Company Overview: System for pandemic management and control is an IBM proprietary product which is implemented for BC Ministry of Health Canada after customization
- Directed Agile delivery efforts from offshore for various product modules, ensuring alignment with quarterly delivery goals and program objectives
- Collaborated closely with IBM Canada team members, client leadership, and functional experts to define and deliver product functionalities
- Managed bi-weekly production releases, ensuring smooth rollout of incremental product enhancements to support evolving business needs
- Actively participated in Program Increment (PI) planning meetings held every quarter, contributing to the definition of next-quarter objectives alongside architects, business SMEs, and other key stakeholders
- Monitored sprint and release burndown charts to track progress and maintained a focus on achieving targeted product velocity
- Facilitated a collaborative working environment between offshore and onshore teams, fostering strong communication and effective coordination
- System for pandemic management and control is an IBM proprietary product which is implemented for BC Ministry of Health Canada after customization
Program Manager
Patni Computer Systems
09.2006 - 10.2008
- Company Overview: GEFA-UK is leading non-banking financial institute in UK having wide range of products offerings such as self-invested personal pension, Income Drawdown, Alternative Secured Pension, Long Term Care and Equity Release Lifetime Mortgage etc
- Directed the end-to-end delivery of the project, coordinating efforts between onshore and offshore teams to meet critical client business goals
- Conducted multiple design workshops with client process owners to understand existing workflows and collaboratively redefine processes for integration into the SOA framework
- Designed and implemented business processes on the Sun SeeBeyond platform, ensuring alignment with client requirements and operational objectives
- Oversaw the migration of legacy processes to SeeBeyond, enabling integrated workflows and improved business operations
- Collaborated closely with client stakeholders to ensure that the redesigned processes were functional, scalable, and aligned with their long-term strategic goals
- GEFA-UK is leading non-banking financial institute in UK having wide range of products offerings such as self-invested personal pension, Income Drawdown, Alternative Secured Pension, Long Term Care and Equity Release Lifetime Mortgage etc
Technical Lead, Developer
Patni Computer Systems
07.2000 - 09.2006
- Company Overview: Employee Services Group strategically planned to move all the employee group medical business to web based application
- Participated in the application development phases for various application from design, development, unit testing and UAT support and production implementation
- Employee Services Group strategically planned to move all the employee group medical business to web based application
Education
MBA - Systems And Marketing
University Institute Of Management
Jabalpur, India10-1999
Skills
- Customer Engagement Management
- Project Delivery Executive, Program Management
- Project Management
- Account Management
- People Management
- Delivery & Contract Management
- Agile Product Management
- Agile and Waterfall Project Deliveries
- IBM Maximo Asset Management
- IBM Worldwide Project Management Method (WWPMM)
- Quality Management System Expertise
- Energy and Utilities Domain Expertise
- IBM Watson Analytics
- Generative AI and Usage
- IBM Migration Methodology
Certification
- SAFE Agilist Certified
- IBM Badge Healthcare Insight and Solutions Silver SME
- IBM Badge Enterprise Design Thinking Practitioner
- IBM Badge Cognitive Practitioner
- IBM Badge Advisory Project Manager
- WebMethod Certified WebMethod Architect
- Certified Service Oriented Architect
- Certified Project/Program Financial Management
Timeline
Engagement Manager (Delivery Project Executive)
IBM
04.2019 - Current
Delivery Project Executive/ Account Manager
IBM India Private Ltd
01.2015 - 03.2019
Delivery Manager
IBM India Private Ltd
12.2012 - 12.2014
Program Manager
IBM India Private Ltd
10.2008 - 12.2012
Program Manager
Patni Computer Systems
09.2006 - 10.2008
Technical Lead, Developer
Patni Computer Systems
07.2000 - 09.2006
- SAFE Agilist Certified
- IBM Badge Healthcare Insight and Solutions Silver SME
- IBM Badge Enterprise Design Thinking Practitioner
- IBM Badge Cognitive Practitioner
- IBM Badge Advisory Project Manager
- WebMethod Certified WebMethod Architect
- Certified Service Oriented Architect
- Certified Project/Program Financial Management
MBA - Systems And Marketing
University Institute Of Management
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