Prashant Syunry
Surrey,BC
Summary
Accomplished Implementation Manager/Program Director with 20+ years of career trajectory in delivering complex and highly valuable IT Transformation Programs/Projects worth 50M-$200M.
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 20+ years of vast experience
overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
21
21
years of professional experience
8
8
Certifications
Work History
System Implementation Manager
Simplexiar Solutions Inc.
04.2022 - Current
- Plan, coordinate, and manage one or multiple, complex technology projects and their interdependencies.
- Prepare Annual Release Calendar, Release Forecast, and schedule weekly releases and produce Deployment Plans.
- Manage, monitor, and maintain development/testing environments across multiple teams.
- Monitor and facilitate defect triage and resolution.
- Produce Deployment Plans - Plan and assist in production deployments (in conjunction with the development,Operations & Regression QA team).
- Collaborates efficiently and effectively with several stakeholders including Project team members to drive deliverables.
- Maintain up-to-date documentation for tickets, Change Requests, deployments, environments, procedures, etc.
- Implement & adhere to version control & overview commit lists.
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews, and Post Implementation Reviews.
- Manage clients and update stakeholders on status.
- Performed risk assessment and mitigation plan.
- Collaborates efficiently and effectively with several stakeholders including Project team members to drive deliverables.
- Managed 4 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
- Developed project plans identifying key issues, approaches and performance metrics
- Created implementation methodologies to control project costs and meet deadlines
Program Director
CSG International
06.2020 - 03.2022
- Initiate and set goals for programs according to strategic objectives of organization.
- Plan programs from start to completion involving deadlines and milestones.
- Managing the resource requirements & forecasting of resources.
- Develop or approve budgets and operations.
- Evaluating strategies to monitor performance and determine need for improvements.
- Supervising all program and project managers involved to provide feedback and resolve complex problems.
- Encouraging team to find ways to enhance efficiency and productivity of procedures and people.
- Managing changes, risks, and resources across program.
- Review reports prepared by managers to determine progress and issues.
- Updating senior management on progress with detailed and accurate reports or presentations.
- Additionally, responsible for Integration, Infrastructure, Data Migration & E2ETesting.
- End to end change management support to wider change community.
- Liaise with stakeholders to understand requirements and automate existing process.
- Liaising with business and technology team on agreeing to service outage and change planning.
- Table all RFCs for CAB meeting, preparing & issuing agenda about all RFCs to CAB members in advance. Reviewing and discussing changes with a Global impact.
Integration and Deployment Manager
Amdocs
05.2016 - 06.2020
- Liaise with Application service owner team to plan and co-ordinate release and prepare in accordance with release calendar.
- Established business continuity and production systems availability to business for highest possible time.
- Defining blackout window with customer & other respective teams including vendors.
- Ensuring the required Business Continuity Plan (BCP) is in place & aligned with customer.
- Host weekly application governance calls to ensure all stakeholders are informed about current state and future planning of release.
- Perform post-implementation review for inefficient/failed changes.
- Led delivery of MFS (Mobile Financial Services) Project to production in Aug’2019.The main components were CES, Dealer Portal and MFS BE.
- Successfully delivered Project Scope using Agile Methodology with 5% under budget, 8% ahead of schedule, nil escaping defect to production, and great customer feedback.
- Oversee solution in project planning phase and manage dependencies between various solution components; all integration points/internal/external interfaces.
- Promoting Agile culture within organization with success story, methodology adaptation, and ways of working.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Worked well in a team setting, providing support and guidance
- Gained strong leadership skills by managing projects from start to finish
Deployment and Project Manager
C.R.M Solutions Sdn Bhd (Amdocs)
05.2011 - 04.2016
- Led E2E Deployment activities for five major releases including upgrade project (CES 9) as Deployment Manager.
- Ensuring business continuity and production systems availability to business for highest possible time.
- Preparing detailed technical rollout and resource plan.
- Ensuring required Business Continuity Plan (BCP) is in place and aligned with customer business activities and challenges.
- Post-release implementation conduct PIR call after warranty period to address any concerns faced during release before sign-off and handover to production team.
- Run SCRUM ceremonies – Daily standup, Sprint review, backlog refinement, and retrospective meetings.
- Create & Manage Release Confluence Pages.
- Measuring and monitoring progress to ensure application releases are delivered on time and meet or exceed expectations.
- Managing end-to-end for second integration and deployment of software interfaces and physical interfaces to both direct and middle-ware connections within customer test and production environments.
- Using project management artifacts to ensure effective outcomes such as:
- Accuracy of forecasting, delivery timelines, and schedules are met.
- Adherence to quality standards.
- Establishing and ensuring that appropriate project processes are used/followed (such as tracking, reporting, risk management, knowledge transfer, lessons learned, quality, escalating, and communications).
- Communicating across stakeholders risks/status and critical actions expected.
- Managing hand-off to delivery after successful transition and transformation.
- Ensuring cross-project and cross-team demands on stakeholder reviews are balanced and reasonable.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Provided detailed project status updates to stakeholders and executive management
- Developed and implemented project plans and budgets to ensure successful execution
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Monitored project progress, identified risks and took corrective action as needed
Expert Quality Engineer
Amdocs
07.2006 - 04.2011
- Facilitation in development of project-defined processes and implements them which include customer-specific tailoring and improvements.
- Preparing Project KPI’s/Metrics by understanding Customer Expectations and tracking them periodically.
- Ensuring Traceability of requirements throughout development lifecycle.
- Enrich methodology by collecting best practices, Lessons Learned, Process improvements, and providing feedback to SEPG.
- Facilitate in conducting Readiness Review and highlight areas of concern to Management for taking Go/No-Go decisions to next phase of development life cycle.
- Representing Vertical/BU/CC in Capability Development and Knowledge Retention Program.
- Report improvements/gaps identified through Internal Audits, SQA, metrics analysis, and stakeholder satisfaction survey.
- Facilitated defining & reviewing the processes and procedures for CMMI L3.
- Involved in Company’s Assessment for CMMi Level 3 Staged version 1.0.
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Sr. Quality Analyst
Cognetix India Ltd
07.2002 - 07.2006
- Identify, collect & analyze quality & project metric data and quality records in the project.
- Ensure that deliverables meet defined review yield.
- Conduct configuration/Process/Internal audits in projects.
- Causal analysis of defects and initiation of preventive actions in project.
- Prepares and ensures implementation of CM plan to ensure product integrity.
- Performing Quality audits on Quarterly basis to identify improvement opportunities.
- Plans, promote, and execute quality assurance activities and improvements in project.
- Introduced innovative ideas for establishing culture of metrics-based Delivery Management.
- Hands-on experience in process definition and implementation of Quality System Processes and evolving processes, procedures, and guidelines for new process areas related to CMMI.
- Facilitated defining & reviewing the processes and procedures for CMMI L3.
Education
Master of Science - Computer Applications & Operational Research
Dr. Bhim Rao Ambedkar University
Agra06.2002
Bachelor of Science - Mathematics, Physics, Chemistry
Kumaoun University
Nainital04.1997
Skills
AREA OF EXPERTISE
- Program and Project Management
- Scrum and Agile Methodologies
- Strategic Planning
- Risk Management
- Change Management
- Configuration Management
- Deployment Management
- Requirement Management
- Stakeholder Management
- Client Engagement
- Vendor Management
- Budget Management
- Estimating and job costing
- CSI (Continuous Service Improvement)
- Process Design/Definition
- Metrics Analysis
- Presales & SOW Closure
- Relationship building
- Scheduling
- Coaching and mentoring
TECHNICAL STACK
- Tools: Jira Jenkins, CI/CD, Gitlab, Share point, Confluence, Active directory
- SDLC: Agile & Waterfall
- OS: Windows
- Database: Oracle, MSSQL
- Languages: Python, C, Visual Basic, Net,Java, JEE
- Quality Exposure: SEI CMM, CMMI Levels, PMP,6σ, ITIL V3 & ISO 9001:2000
- Domains: Telecom (OSS, BSS), PayTV
Certification
- Project Management Professional (PMP)
- Six Sigma Black Belt
- COBIT 5 Foundation
- ITIL Foundation
- SAFe 4.5
- CSQA
- Azure Fundamentals
- Azure Data Fundamentals
Courses/Trainings
- CMMI PAs
- Amdocs Leadership Training
- Internal/External Quality Audit, ISO 9001:2000
- MS –Project
- Requirement Management Tool (DOORS)
- AWS Cloud
Additional Information
- Received a letter of appreciation from the Amdocs – DVCI for best Employee Award for the year 2007.
- Received Significant Contributor award from C.R.M. Solution Sdn Bhd (Amdocs) Malaysia in year 2013.
Timeline
System Implementation Manager
Simplexiar Solutions Inc.
04.2022 - Current
Program Director
CSG International
06.2020 - 03.2022
Integration and Deployment Manager
Amdocs
05.2016 - 06.2020
Deployment and Project Manager
C.R.M Solutions Sdn Bhd (Amdocs)
05.2011 - 04.2016
Expert Quality Engineer
Amdocs
07.2006 - 04.2011
Sr. Quality Analyst
Cognetix India Ltd
07.2002 - 07.2006
Master of Science - Computer Applications & Operational Research
Dr. Bhim Rao Ambedkar University
Bachelor of Science - Mathematics, Physics, Chemistry
Kumaoun University
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