Prashant Sahu
Brantford,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Head Cashier
Little Short Stop
Guelph, Ontario
01.2023 - 05.2024
- Developed positive customer relationships through friendly greetings and excellent service
- Collaborated with team members to maximize productivity and efficiency
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer complaints promptly and efficiently.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Maintained a high level of professionalism when dealing with difficult customers.
Associate Analyst
WIPRO
GURUGRAM, INDIA
06.2021 - 09.2022
- Coordinated testing and validation procedures through software development lifecycle.
- Participated in sprint planning sessions and provided input regarding potential risks associated with planned tasks.
- Collaborated with cross-functional teams to identify areas of improvement in existing systems and processes.
- Worked closely with development teams to ensure product quality is maintained throughout the software lifecycle.
- Designed test cases based on use cases and business requirements documents.
- Participated in peer reviews of software designs, code changes, unit tests.
- Documented procedures related to software testing activities including configuration management, release management.
CALL CENTER AGENT
TASK US
GURUGRAM, INDIA
10.2019 - 05.2021
- Customer Inquiries: Answered and managed incoming calls regarding billing, service issues, and general inquiries, ensuring a positive customer experience
- Problem-Solving: Applied effective problem-solving techniques to address and resolve customer concerns, escalating issues when necessary
- Data Entry: Accurately entered and updated customer information in the company's database, maintaining confidentiality and data integrity
- Multi-Tasking: Handled multiple tasks simultaneously, including managing phone calls, processing transactions, and documenting call details
- Call Scripts: Followed call scripts and guidelines to ensure consistency and compliance with company standards, while also personalizing interactions to meet individual customer needs
- Customer Retention: Implemented customer retention strategies, including offering discounts and special promotions to retain at-risk customers
Education
Post Graduate Diploma (Web Development) -
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON04-2024
Bachelor of Science -
Lovely Professional University
Punjab, India06-2019
Skills
- Technical Troubleshooting
- Call documentation skills
- Verbal and written communication
- Call control skills
- Customer Relationship Management
- Quick Learner
Languages
English
Full Professional
Hindi
Full Professional
Availability
Full TIme (Post Graduate Work permit)
Timeline
Head Cashier
Little Short Stop
01.2023 - 05.2024
Associate Analyst
WIPRO
06.2021 - 09.2022
CALL CENTER AGENT
TASK US
10.2019 - 05.2021
Post Graduate Diploma (Web Development) -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science -
Lovely Professional University
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