PRASHANT MENON ORIKALAPAT
Sault Ste Marie,ON
Summary
Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations.
Overview
11
11
years of professional experience
Work History
Production Worker
Toyota Motor Manufacturing
08.2023 - 06.2024
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Participated in regular performance evaluations, identifying areas for growth and development within the role.
- Used equipment properly to avoid workplace hazards or injuries.
- Implemented policies and standard operating procedures for continuous improvement.
Customer Interaction center Representative
Al Tayer Motors
05.2021 - 05.2023
- Schedule after sale service appointments for all the franchises dealt by the company and brands are Ford/Jaguar/Land Rover/Ferrari/Maserati all over UAE
- Set up service appointments /maintenance appointments for fleet vehicles through phone, mails, arranging replacement vehicles and pickup facility for the clients
- Register Inbound complaints from the customer and escalate them appropriately for its resolution
- Technical resolution and troubleshooting regarding mobile application
- Selling service contract warranty for all ford, Jaguar vehicles
Process Analyst
IRIS Health Services LLC
12.2017 - 02.2021
- Joined as Call Centre Agent and promoted as Shift Supervisor within 1 year
- Managing and leading the Process Analyst team in all aspects for achieving the desired goals
- Performing Quality Analysis auditing for the Call center
- Train new staff on soft-skills, call handling and processing
- Building and maintaining a strong, long-lasting relationship with the clients, brokers, insurance companies and providers
- Responsible for process management, team management, quality checks and introducing new ideas to achieve results
- Acting as a point of contact for any concerns or queries raised by the clients, insurance brokers & insurance companies
- Handling reimbursement claims by closely working with the claims department and processing the payment
- Coordinating with the providers and medical department for surgery and medicine approvals
- Available both on call & WhatsApp even after office hours and on weekends, for better managing the clients and brokers
Senior Associate
Sutherland Global Services
10.2015 - 08.2017
- Company Overview: Du Telecom
- Place phone calls to potential customers to educate them on services and products offered by the company
- Handling both billing and product related concerns
- Handling customer inquiries about the offers and the plan
- Achieving the CSAT and AHT targets for team and floor
- Directing customers to right departments depending on service availability
- Achieving customer satisfaction
- Du Telecom
Junior Associate
XM Software Solutions Pvt
06.2013 - 08.2015
- Company Overview: UAE Exchange
- Business Development
- Timely update of required documents
- Activation of customer accounts
- AML compliance and verification
- UAE Exchange
Education
B.E. - Electrical Engineering
Anna University
11.2012
Skills
- Machine Operation
- Materials Handling
- Attention to Detail
- Heavy Lifting
- Flexible Schedule
- Safety Standards Compliance
- Product Packaging
- Product packing
- Workplace Cleanliness
Languages
English
Hindi
Malayalam
Tamil
Disclaimer
Hereby, I assure that all the above-mentioned information's are true to my knowledge, and when given an opportunity, I will render my best co-operation for attaining the goal of the organization by working as a team.
Personal Information
Available: Full Time
Timeline
Production Worker
Toyota Motor Manufacturing
08.2023 - 06.2024
Customer Interaction center Representative
Al Tayer Motors
05.2021 - 05.2023
Process Analyst
IRIS Health Services LLC
12.2017 - 02.2021
Senior Associate
Sutherland Global Services
10.2015 - 08.2017
Junior Associate
XM Software Solutions Pvt
06.2013 - 08.2015
B.E. - Electrical Engineering
Anna University
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