Summary
Overview
Work History
Education
Skills
Linkedin
Timeline
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Prashant Malhotra

Caledon East,ON

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

5
5
years of professional experience

Work History

M365 POD SPECIALIST

SherWeb
07.2022 - Current
  • Optimize resolution of complex technical issues: Streamline solutions for intricate problems related to Azure, Intune, or M365 products, enhancing team efficiency by 30%
  • Assisted in over 500+ case closures in Q1 for 2023, over 600+ in Q2, surpassing in Q3 with about 650+ cases by being able Understand end user experience and identify the problems
  • Excel in achieving performance benchmarks: Leading and guiding technical advisors to exceed performance by providing excellent services to end-users
  • Pioneered efficient case resolution and mentoring, enhancing team performance through strategic resolution tactics and immediate coaching, culminating in a culture of continuous improvement
  • Manage and prioritize the team backlog resulting in significantly reduced downtime and enhanced system reliability.

M365 ENTERPRISE TECHNICAL ADVISOR

SherWeb
07.2021 - 08.2022
  • Streamlined solutions for complex Azure/Intune M365 issues, emphasizing speed and accuracy
  • Anticipated challenges, collaborated with the teams inside and outside the org, and innovated for efficient technical issue resolution.
  • Standardized IT procedures and protocols, streamlining workflows for greater efficiency and ease of use across the organization.
  • Provided comprehensive training sessions for employees, fostering a more technologically adept workforce.
  • Build and manage key relationships, synthesize information from multiple sources, maintain business alignment in the Team Backlog, and communicating effectively.

AD Sales Manager

Zomato Media Pvt. Ltd.
10.2018 - 11.2019
  • Created and implement strategies to consistently surpass sales targets, by 10-15% by leveraging market insights
  • Track and report on dependencies to help the team balance the needs of multiple stakeholders/projects while continuously evolving the product.
  • Fostered relationship with current clients and used advanced sales methodologies to prospect new clients adding at least 30+ clients each quarterly.

Education

Post Graduate Diploma - Computer Networks And Security

ISI - Institut Superieur D'Informatique
Montreal
02.2022

Bachelors of Technology - Information Technology

Guru Nanak Dev Engineering College
Ludhiana
07.2018

Skills

  • Azure Service Expertise
  • Technical Leadership
  • Conflict Resolution
  • IAM
  • Troubleshooting & Debugging
  • Problem-Solving
  • Strategic Thinking & Leadership
  • Documentation & Coaching
  • Communication Skills
  • Team Management
  • Networking Skills: TCP/IP, LAN, WAN, VLAN, RDP, RSIP, OSPF
  • Operating Systems: Windows (XP/7/8/10, Server 2003/2008/2012/2016/2019), Linux (CentOS, Ubuntu), MacOS
  • Cloud Computing: Azure, Google Workspace, Cloud Tenants Configuration and Setup, ADDS, B2C, B2B, Intune, Auto-pilot, Enterprise Apps, App Registrations, App Proxy, Exchange Online, Graph API, Certificates, SharePoint Online
  • Virtualization: VMware, Hyper-V, vCenter, Azure VMs
  • Infrastructure Management: Storage (SAN, iSCSI, NAS), Clustering, Load Balancing, Office 365 Dynamics, Powershell
  • Services and Administration: Active Directory, DNS, DHCP, Mail Services (SMTP/IMAP), Web Services, Docker, Cloud Support, Azure Active Directory, Microsoft Intune, Multi-Factor Authentication (MFA), Azure AD Connect, Technical support
  • Security and Compliance: Azure security tools, & understanding of compliance requirements (like GDPR, HIPAA)
  • Disaster Recovery and Business Continuity: Experience in planning and implementing disaster recovery strategies
  • Data Management and Analytics: Familiarity with Azure data services and analytics tools
  • Language: Java Technologies, Python Industrial Training, C

Linkedin

http://www.linkedin.com/in/prashant-malhotra

Timeline

M365 POD SPECIALIST

SherWeb
07.2022 - Current

M365 ENTERPRISE TECHNICAL ADVISOR

SherWeb
07.2021 - 08.2022

AD Sales Manager

Zomato Media Pvt. Ltd.
10.2018 - 11.2019

Post Graduate Diploma - Computer Networks And Security

ISI - Institut Superieur D'Informatique

Bachelors of Technology - Information Technology

Guru Nanak Dev Engineering College

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