Prashant Lama
Toronto,ON
Summary
Organized Server with experience in The Irish Pub and Swiss Chalet restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Irish Pub
01.2024 - 11.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Processed payments for orders and provided customers with change.
Server
Swiss Chalet Restaurant
05.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Diploma - Hotel And Resort Service Management
Fanshawe Toronto
Toronto, ON12-2024
High School - Hotel, Motel, And Restaurant Management
Hetauda School of Management
Nepal12-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales expertise
- Food safety practices
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Certification
smart serve certified
Timeline
Server
The Irish Pub
01.2024 - 11.2024
Server
Swiss Chalet Restaurant
05.2023 - 11.2024
smart serve certified
Diploma - Hotel And Resort Service Management
Fanshawe Toronto
High School - Hotel, Motel, And Restaurant Management
Hetauda School of Management
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