Prashant Hulkund
Oakville,ON
Summary
Proactive and meticulous operations manager with 9 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
9
9
years of professional experience
Work History
Senior Manager, Operations
Delhivery Pvt. Ltd
06.2023 - 12.2023
- Analyzed data, trends, and performance metrics like dock utilization, dock turnaround time, and yard waiting time to make informed decisions
- Scheduled employees for shifts, taking into account incoming traffic and employee strengths
- Expenses, budgeting, P&L management, verifying billing invoices, and expense reports
- Oversaw employee coaching and subcontractor performance review assessments, labor planning, compliance with labor laws, and the health and safety of the employees
- Facilitated recruiting, hiring, and training team members.
Logistics Manager
Bodycupid private limited
04.2022 - 05.2023
- Directed the pan-India logistics partners for the performance of 95% on-time service, customer ratings: 92% satisfied customers, and lead time: average of 4 days pan-India
- Onboarded 3 new delivery partners, right from drafting the contracts to software integrations and building a stable network for B2C e-commerce business
- Resolving weight, zone & rate disputes in billings and saving 8-10% of the monthly logistics expenses using data analytics
- Strategically headed the B2B logistics for appointment-based and direct deliveries and sustaining SLAs of 98% to customer locations and inter-warehouse movements
- Increasing the reach across India for B2B by onboarding new 3P service providers from 8800 pin codes to 18450 pin codes in India
- Mentored and engaged a team of 6 employees, overseeing the hiring, training, and professional growth of the employees
- Negotiated with various freight companies and received annual contracts, resulting in cost savings of 24%.
Project Member (Warehousing and Logistics Manager)
Curefit
01.2021 - 04.2022
- Planning and managing procurement, inwards, outwards, returns, RTV, and liquidations of goods at the warehouse while sustaining metrics like order lead time, order fulfillment cycle, order accuracy, and inventory accuracy
- Strategically setting up fulfillment Centers across the country, ensuring availability across the wide catchment, transaction transparency, and customer satisfaction, thus providing an end-to-end Supply Chain solution
- Developed fulfillment for marketplace partners like Amazon, Flipkart, Myntra, and Ajio for the Cult Sports brand to scale the orders to 2X
- Successfully implemented WMS (Warehouse Management System) and TMS (Transportation Management System).
Overheads Cost Controller
Curefoods private limited
05.2019 - 07.2020
- Facilitated the overhead and utility cost of Eat.Fit vertical, which had 67 kitchens pan-India
- Designing and implementing weekly and monthly dockets for the supply of consumables, supplies, and utilities based on usage and kitchen production
- Led a project on developing an Energy management system using IoT, which led to savings of 1.2 million per month on electricity bills, with total savings of Rs 7.0 million for the organization
- Headed a project on smart and efficient burners, which saved 30% gas compared to a conventional burner across all cluster kitchens, which eventually had a savings of Rs 1.4 million per month, which resulted in Rs 5.6 million for the organization.
Ecommerce Order Manager - Operations
Decathlon Sports India private limited
01.2017 - 05.2019
- The Operations control tower was set to keep track of key metrics like order fulfillment rates, delivery promise rates, labor productivity, order accuracy, cycle time, and customer contacts
- Operationally supervised the payment gateway for the website and maintained an 88% success rate
- Implementation and management of the Transport management system
- Implementation and operationally in charge of Project Shock Absorber: project to ensure customer orders arrive on time and meet the 95% promise rate.
Assistant Manager Operations
Decathlon Sports India private limited
07.2014 - 01.2017
- To keep a check on the discrepancy of returns and refunds processed for the monthly financial closure while reducing it to 0.1%
- Order management: Managing the entire customer journey from Payment to dispatch and maintaining a fulfillment rate of 99.5%
- Directed forward, return, and exchange process for E-commerce with a team of 15 members
- Supervised operations team to support operational excellence and excellent customer service with an NPS of >70%.
Education
MBA - Operations Management
Symbiosis Institute of Operations Management
Pune, Maharashtra04.2014
Bachelor's in Computer Science -
Gogte Institute of technology
Belgaum, Karnataka06.2010
Skills
- Warehouse Management System
- Third-party Logistics
- Transportation Management Systems
- SAP - EWM
- Data Analytics
- Supply Chain
- Employee Development
- Computer Skills
- Managing Operations and Efficiency
- MS Office
Timeline
Senior Manager, Operations
Delhivery Pvt. Ltd
06.2023 - 12.2023
Logistics Manager
Bodycupid private limited
04.2022 - 05.2023
Project Member (Warehousing and Logistics Manager)
Curefit
01.2021 - 04.2022
Overheads Cost Controller
Curefoods private limited
05.2019 - 07.2020
Ecommerce Order Manager - Operations
Decathlon Sports India private limited
01.2017 - 05.2019
Assistant Manager Operations
Decathlon Sports India private limited
07.2014 - 01.2017
MBA - Operations Management
Symbiosis Institute of Operations Management
Bachelor's in Computer Science -
Gogte Institute of technology
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