Prashant Agnihotri
Victoria,BC
Summary
Experienced professional with 8 years of expertise in effectively managing day-to-day responsibilities, excelling in both independent and collaborative tasks. Proficient in Microsoft Office Suite (MS Excel, Word, Outlook, etc.) for efficient completion of all duties within designated time frames. Thrives under pressure and consistently delivers accurate results. Demonstrates strong motivation to quickly learn new processes or software programs, exceptional problem-solving skills. Recognized for reliability, adaptability, and dedicated focus on teamwork to achieve outstanding results. Highly regarded for excellent communication skills, meticulous attention to detail, and customer-focused approach.
Overview
8
8
years of professional experience
Work History
Postal Clerk
Canada Post
10.2022 - Current
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Identified opportunities for process improvements within the workplace leading to increased productivity among the team.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Letter Carrier
Canada Post
07.2022 - 09.2022
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Reduced vehicle maintenance costs through diligent inspection of postal vehicles prior to use and reporting any issues immediately for repair.
- Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
Assistant Store Leader
7-Eleven
05.2019 - 06.2022
- Evaluating and improving customer service and responding to customer requests and issues on a daily basis
- Maintaining outstanding store condition and visual merchandising standards
- Overseeing pricing and stock control on a daily basis
- Responsible for the daily cash handling and balancing along with all the shift's paperwork
- Worked on customer's paperwork like refunds and kept the package ready for the management's overview
- Responsible for team development, facilitating staff with training and development once hired
- Managed complete store administration and ensuring compliance with policies and procedures
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
Junior Engineer
Concentrix
08.2016 - 04.2019
- Company Overview: Bangalore (India)
- Responsible for providing general, entry-level support to the engineering department
- Responsible for entering test results into the quality control database
- Identifying potential areas of product improvement; recommending and assisting with development of appropriate solutions
- Ensuring compliance with applicable company and client quality requirements in all assigned programs, functions, products, and areas
- Identifying and reporting problems with specific processes or products to senior engineers
- Assists senior engineers in the development of new methods to improve product quality and process efficacy and efficiency
- Performing other related duties as assigned
Education
Bachelor of Technology - Mechanical Engineering
Uttarakhand Technical University
06.2016
Diploma - Mechanical Engineering
Punjab State Board of Technical Education
06.2012
Skills
- Microsoft Office Suite
- MS Outlook
- Time management
- Ability to work under pressure
- Problem solving
- Attention to detail
- Communication skills
- Verbal/written communication
- Organizational skills
- Sales background
- Mail delivery
- Package handling
- Service-oriented
- Multitasking Abilities
- Safety Procedures
- Team building
- Sales skills
Languages
English
Hindi
Punjabi
Timeline
Postal Clerk
Canada Post
10.2022 - Current
Letter Carrier
Canada Post
07.2022 - 09.2022
Assistant Store Leader
7-Eleven
05.2019 - 06.2022
Junior Engineer
Concentrix
08.2016 - 04.2019
Diploma - Mechanical Engineering
Punjab State Board of Technical Education
Bachelor of Technology - Mechanical Engineering
Uttarakhand Technical University
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