Prashansa Mehra
Ottawa,ON
Summary
Dedicated professional with hands-on experience in customer service and psychology-based care. Strong skills in resolving client issues and leading teams to enhance customer satisfaction. Demonstrated ability to handle diverse inquiries, ensuring a positive experience and adherence to confidentiality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
Ottawa, Ontario
08.2024 - Current
- Educated customers on skincare routines and product benefits for their needs.
- Mastered in-depth knowledge of over 200 beauty product SKUs, and emerging cosmetic trends.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Trained new staff on product features and effective sales techniques.
Event Assistant
Td Stadium
Ottawa, Ontario
03.2024 - 08.2024
- Facilitated event setup and breakdown at Td Stadium efficiently.
- Managed inventory of event supplies and materials to ensure readiness.
- Coordinated communication between vendors and event staff for seamless operations.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
Call Center Representative
Elemental Data
Ottawa, Ontario
10.2023 - 07.2024
- Handled 100+ inbound and outbound calls, providing prompt, professional, and courteous customer support.
- Educated customers on product features and services offered.
- Collaborated with team members to improve service quality.
- Demonstrated strong communication and problem-solving skills in a fast-paced call center environment.
Intern
Bhatia’s Neuropsychology De-Addiction Centre
India
03.2022 - 11.2022
- Supported three psychotherapists in treating over 30 patients with addiction and psychological disorders.
- Organized and maintained patient records using electronic health record systems.
- Coordinated scheduling of therapy sessions and follow-up appointments for patients.
- Participated in team meetings to discuss patient care strategies and treatment plans.
Education
Bachelor of Arts - Psychology & Minor in Criminology
Carleton University
OttawaSkills
- Verbal and written communication
- Strong work ethic
- Patient care and counselling
- Data analysis and research
- Team collaboration
- Supervision and leadership
- Customer relationship management
- Interpersonal skills
- Proactive mindset
- Organisational skills
Accomplishments
- Psychology Society at Carleton University- President
- CU Criminal & Law club- Vice President EDI
- Dean's Honors List, 2023-24
- International Student Award 2022
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
French
Elementary
Certification
- First Aid certification
- CPR certification
Timeline
Beauty Advisor
Sephora
08.2024 - Current
Event Assistant
Td Stadium
03.2024 - 08.2024
Call Center Representative
Elemental Data
10.2023 - 07.2024
Intern
Bhatia’s Neuropsychology De-Addiction Centre
03.2022 - 11.2022
Bachelor of Arts - Psychology & Minor in Criminology
Carleton University