PRASEETHA FRANCIS
TORONTO,ON
Summary
Customer Service Professional experienced in high-pressure environments. Enhanced customer satisfaction and loyalty through effective conflict resolution and relationship management. Delivered positive customer experiences by leveraging strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Tim Horton's (Compass Group Canada)
Toronto, Canada
03.2024 - Current
- Delivered customer service in high-volume environment, enhancing customer satisfaction and fostering loyalty among 100+ customers per shift
- Processed cash, debit, and credit transactions with high accuracy, contributing to overall transaction integrity
- Navigated multiple systems to ensure accurate transaction processing and data integrity
- Executed daily cash balancing and reconciliation procedures, ensuring accuracy and accountability in financial reporting
- Ensured compliance with company policies and procedures for data handling. with company policies and privacy standards
Financial Analyst
Thrikkaruva Coir Cooperative Society
Kerala, India
03.2021 - 02.2022
- Analyzed financial data, improving budgeting and forecasting accuracy.
- Monitored cash flow and prepared cash forecasts, ensuring operational liquidity.
- Developed financial reports that guided key management decisions.
Financial Services Associate
Design Fort
Kerala, India
02.2019 - 02.2021
- Processed financial transactions, ensuring record accuracy to support seamless customer experiences
- Assisted customers with financial service requests, delivering timely solutions to improve client satisfaction
- Verified customer documentation and account details to uphold compliance and security standards
- Identified discrepancies in financial records and escalated concerns to the appropriate department for resolution
- Organized financial documents for efficient access and retrieval, streamlining document management.
Education
Postgraduate Diploma - Financial Services, Investigation & Compliance
Lambton College
Toronto, ONMBA - Finance & HR
University of Kerala
India, Kerala ,IndiaSkills
- Transaction processing and cash handling
- Product knowledge and merchandising
- Customer relationship management
- Customer service and assistance
- Inventory organization and rotation
- Store cleanliness and organization
- Team collaboration in fast-paced environments
- Safety and procedural compliance
Timeline
Customer Service Associate
Tim Horton's (Compass Group Canada)
03.2024 - Current
Financial Analyst
Thrikkaruva Coir Cooperative Society
03.2021 - 02.2022
Financial Services Associate
Design Fort
02.2019 - 02.2021
Postgraduate Diploma - Financial Services, Investigation & Compliance
Lambton College
MBA - Finance & HR
University of Kerala