Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Manager

Praseel Prasoonan

Surrey

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

Kuch Bhi Eats
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Customer Escalation Advisor

Rogers Communications, Canada
07.2018 - 05.2024
  • Worked with multiple screens and programs to resolve customer issues.
  • Advocated for customer needs and preferences, contributing to improved product offerings and service quality.
  • Developed customized solutions for customers, resulting in increased loyalty and retention rates.
  • Enhanced team productivity by collaborating on complex cases with colleagues.
  • Ensured compliance with company guidelines and regulatory requirements during all phases of the escalation process, mitigating potential risks associated with non-compliance incidents.
  • Provided exceptional support to clients experiencing high-stress situations, maintaining professionalism and empathy throughout interactions.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Maintained accurate case records through diligent documentation, ensuring complete and up-to-date information was available for reference by colleagues or supervisors.
  • Improved customer satisfaction by swiftly addressing and resolving escalated issues.
  • Reduced customer complaints by implementing effective resolution strategies.
  • Actively participated in ongoing training sessions to stay current with industry trends, product updates, and best practices for customer service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

Aeroplan
02.2020 - 04.2020
  • Answering incoming calls
  • Providing information to customer about flight bookings

Supervisor/Trainer

Chefs kebab Indian Restaurant, Canada
09.2015 - 06.2018
  • Supervising Staff
  • Providing training for new hires and providing them with regular coaching
  • Managing between servers and chefs
  • Recruiting, training and motivating staff
  • Solving employee problems
  • Responding to customer complaints and needs
  • Greeting customers and handling cash

Supervisor/Trainer

Candy Foods Pvt.LTD. Ahmedabad India
03.2015 - 08.2015
  • Supervising Staff
  • Customer service and implementing department policies and changes
  • Discussing performance problems with employees
  • Recruiting, training and motivating staff
  • Discussing performance problems with employees
  • Responding to customer complaints

Manager/Trainer

Northern Tadka, Canada
10.2007 - 12.2014
  • Ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos
  • Responsible for the business performance of the restaurant
  • Maintaining high standards of food, service, health & safety
  • Recruiting, training and motivating staff
  • Managing staff and providing them with feedback
  • Multidisciplinary teamwork
  • Responding to customer complaints

Customer service Associate / Team Captain

Magus Customer Care Dialogue, India
06.2004 - 08.2006
  • Receiving customers calls and providing on hand solutions to their queries
  • Consult with other departments for network related issues
  • Managing team breaks
  • Preparing team for monthly quizzes
  • Training team members on quality criteria

Education

Bachelor Of Arts - English Literature

L.D ARTS COLLEGE
01.2004

Skills

  • Microsoft Office (Word, PowerPoint/ Excel/Windows) Internet
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Punjabi
Limited Working
Malayalam
Limited Working

Certification

Completed driver instructor course.

Timeline

Manager

Kuch Bhi Eats
06.2024 - Current

Customer Service Representative

Aeroplan
02.2020 - 04.2020

Customer Escalation Advisor

Rogers Communications, Canada
07.2018 - 05.2024

Supervisor/Trainer

Chefs kebab Indian Restaurant, Canada
09.2015 - 06.2018

Supervisor/Trainer

Candy Foods Pvt.LTD. Ahmedabad India
03.2015 - 08.2015

Manager/Trainer

Northern Tadka, Canada
10.2007 - 12.2014

Customer service Associate / Team Captain

Magus Customer Care Dialogue, India
06.2004 - 08.2006

Bachelor Of Arts - English Literature

L.D ARTS COLLEGE

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