Prasanth Karuppusamy
Toronto,ON
Summary
Results-driven Senior Technical Lead with extensive experience in major incident response, resolution leadership, and continuous improvement. Adept at leading emergency response efforts, ensuring compliance with ITIL/ITSM frameworks, and effectively communicating with both technical and executive stakeholders. Recognized for expertise in financial services and critical incident management. Passionate about optimizing incident management processes and mentoring teams to drive operational excellence. Proficient in troubleshooting, debugging, and diagnosing software issues, with a strong background in delivering effective solutions under tight deadlines.
Overview
11
11
years of professional experience
Work History
Senior Technical Lead
HCL Canada Inc.
07.2021 - Current
- Engaging in all major incidents, ensuring swift mobilization of resources, active communication channels, and effective collaboration across resolution teams. Led emergency response and recovery activities to minimize impact.
- Managing a critical platform outage, ensuring minimal customer impact and rapid recovery
- Led initiatives to enhance the incident management process, optimizing communication, reporting, and compliance. Established metrics to measure and improve process effectiveness.
- Provided mentorship to team members, fostering skills in communication, decision-making, and insightful reporting. Modeled best practices for incident response.
- Developed and maintained comprehensive incident documentation, ensuring accuracy and accessibility. Conducted post-incident reviews, collaborating with Problem Management and technology teams to drive improvements
- Developed an automated incident notification system, improving communication efficiency and stakeholder engagement.
- Led regular client meetings to review cases, identify trends, and propose corrective measures
- Directed resolution teams to expedite service restoration, maintaining compliance with best practices and minimizing risk. Reviewed and approved emergency changes within established processes.
- Ensured timely and high-quality internal and external incident notifications. Led customer update bridges, framing updates in an executive-friendly and technically accurate manner.
Senior Software Engineer
Pinter Fa.Ni Asia Private Limited
07.2017 - 06.2021
- Developed application logic and managed the flow of applications
- Deployed setup files on client PROD environments and provided support and bug fixes
- Provided estimations for development and testing processes
- Performed unit tests and fixed bugs
- Tailored reports and dashboards to meet customer requirements
- Developed a hybrid mobile application using Web APIs
- Designed automation solutions using Assist Edge RPA tool
- Created reports using SSRS and merged it with web application UI
VB.Net & SQL Developer
Sivasakthi Software Services Private Limited
02.2014 - 06.2017
- Managed data migration and setup of development environments
- Contributed to the formulation of technical strategies, policies, and procedures
- Developed and operated technical testing programs
- Installed software, conducted demonstrations, and educated clients about application features
- Offered on-site assistance at customer locations when necessary
- Conducted training sessions for clients and team members to transfer knowledge effectively
- Escalated complex issues following company protocols
Education
Bachelor of Engineering - Electrical & Electronics
Park College of Engineering & Technology
Coimbatore, India05-2013
Skills
Tools
- MS-SQL Server
- Oracle
- Visual Studio
- ServiceNow
- PuTTY
- Splunk
- Dynatrace
- Autosys
- Git
- Power Automate
- Cloud (AWS & Azure)
Skills
- SQL Developer
- NET (C#, VB, ASP)
- Unix/Linux
- Java/JavaScript
- TypeScript
- React Native
- Web API
- HTML/CSS/Bootstrap
Soft Skills
- Analytical
- Problem-solving
- Teamwork
- Planning
- Execution
- Deadlines
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Senior Technical Lead
HCL Canada Inc.
07.2021 - Current
Senior Software Engineer
Pinter Fa.Ni Asia Private Limited
07.2017 - 06.2021
VB.Net & SQL Developer
Sivasakthi Software Services Private Limited
02.2014 - 06.2017
Bachelor of Engineering - Electrical & Electronics
Park College of Engineering & Technology
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