Prasanna Thampirajah
Toronto,Canada
Summary
Dedicated professional with 5+ years of customer service experience. Skilled in problem solving, decision making, and delivery service. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Transport Truck Driver
PRODEL
Toronto, Ontario
12.2021 - Current
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Managed personal driving time according to Hours of Service regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Courier Driver
1courier
Toronto, Canada
09.2019 - 12.2023
- Picked up and delivered packages to customers in a timely manner.
- Fulfilled assignments to cover scheduled open runs
- Perform daily pre-trip and post-trip inspections.
- Responsible for managing daily delivery and pick-up schedules, as assigned.
- Ability to solve problems as they arise while on the road.
- Build positive relationships with both our internal customers (dispatch, colleagues, managers), and external customers.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Comply with all corporate policies and procedures.
- Followed safety protocols when loading, unloading, driving, and delivering items.
Mail Carrier
Canadapost
Toronto, Ontario
06.2020 - 09.2021
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Performed regular maintenance checks on assigned vehicle.
- Provided friendly customer service at all times while delivering mail.
- Delivered mail to residents and business within assigned area.
Pizza Delivery Driver
PizzaPizza
Toronto, Canada
07.2010 - 03.2014
- Ensure catering orders meet accuracy standards before departure
- Ensured all deliveries were loaded correctly and protected from damage.
- Adhere to traffic regulations ensuring public and asset safety
- Optimized delivery schedules, enhancing brand reputation
- Addressed concerns efficiently, fostering satisfaction during deliveries.
Gas Station Attendant
sunoco
Toronto, Ontario
01.2005 - 01.2010
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Assisted customers in locating items throughout the store.
- Verified age requirements for the purchase of lottery and tobacco products.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
Education
High School diploma -
Scarborough Centre For Alternative Studies
Toronto, ON01-2007
Skills
- Safety protocol knowledge
- Efficient Mail Delivery
- Timely Order Fulfillment
- Maintained Clean Driving History
- Public relationship
- Licensed Class A-Z Driver
- Microsoft Office Proficiency
- Excellent Communication Skills
- Effective Conflict Management
- CPR Level A Certification
- Teamwork and Collaboration
- Flexible Schedule
- ID Verification
- Professional Appearance
- Customer service and assistance
- Defensive Driving
References
Available Upon Request
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Transport Truck Driver
PRODEL
12.2021 - Current
Mail Carrier
Canadapost
06.2020 - 09.2021
Courier Driver
1courier
09.2019 - 12.2023
Pizza Delivery Driver
PizzaPizza
07.2010 - 03.2014
Gas Station Attendant
sunoco
01.2005 - 01.2010
High School diploma -
Scarborough Centre For Alternative Studies
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