Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
PRASANNA MAMIDI

PRASANNA MAMIDI

North Bay,Canada

Summary

Resourceful IT Technician offering 1.5 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments. Holistic Web Designer with 1.5 years contributes to all aspects of site development and production. Provides support from initial conceptualization through testing and into final deployment. Trusted to make customers' ideas actionable and profitable realities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

IT Help Desk Technician

Cementation Americas
North Bay, ON
11.2021 - Current
  • Assets Management, Automated Processes for updating employee info| IT
  • Technical Environment: Help Desk Ticket Management System, Troubleshooting Devices, Windows 10 Pro, 11 and windows 2016 servers, Microsoft Office 365 and 2016 Products, VPN, Postman, Printer issues, Network Sharing access, Inventory Management, JDE Employee updates,VMware, VMSphere, VM maintenance, server storage management,
  • Inspected equipment and read order sheets to prepare for delivery to users.
  • Microsoft SQL, PHP, PowerShell, XAMPP, JDE asset tracking, BambooHR, Windows server, Linux Server, WIKI, SharePoint,
  • Power Automate, Active Directory, Power Automate, Microsoft Azure, DHCP, DNS, Voice and Data lines, Hard drive, backups, MFA enforcement, Desk phone management, Meraki, MDM Effectively used Help desk Ticket Systems to manage day-to-day requests
  • Worked in a fast-paced environment and interacted with customers politely daily
  • Deliver customer-end support to more than five remote mining sites
  • Troubleshot employee computers, installed/configured new and old computers, and joined them to domains
  • Configure and manage the Desk phone users on the Mitel dashboard
  • Manage and set up cellphones (Android & apple) via Meraki MDM dashboards
  • Created detailed documents based on the new issues that occurred and presented them to the seniors for reviews Assisted in maintaining and troubleshooting a network with approximately 170 internal users and several mining sites
  • Set up VPN configurations on new computers
  • Extensive use of remote control tools like desktop central, endpoint central and TeamViewer software
  • Extensively used Teams, Microsoft Outlook, SharePoint and JDEdwards
  • And book appointments for dell technicians to repair sensitive hardware repairs if the devices are eligible or under warranty Recorded printer toner readings and sent required toner orders every month
  • Troubleshot printing issues from the user end, troubleshoot printer-related matters and manage the printer servers
  • Provided client services as requested, moving files to various locations on the network and providing access to files on shared folders, read-only, read & write accesses based on our security principles and guidelines
  • Contributed to properly installing, maintaining and disposing of desktop computers, all dead hardware and printers
  • Created SQL statements for updating and maintaining the employee data following HR Departments
  • Maintained and Issued Equipment by following the rules and regulations of the company
  • Created user and modified users’ info in the Active directory and worked on automation scripts for updating information on the employee contact card using PHP and PowerShell, which increased my department’s efficiency by 30%
  • Developed API to update the Contact Card employee information to help the HR department to address their daily needs
  • Along with retrieving data using API requests, the data is stored in Microsoft SQL Server for backup and audit purposes
  • Set up an Ubuntu VM server to deploy a WIKI Website for our internal department
  • I have set up and designed many SharePoint sites for our organization internally and continuously managed all the SharePoint sites
  • Worked with finance and buyer departments to manage the license and audit the purchases
  • Troubleshoot user accounts and email exchange issues using the Microsoft Azure Exchange Admin portal
  • Managed Microsoft Licenses, user management and Exchange Licenses
  • Extensively used Microsoft Azure, License, user and Exchange Admin Centers, regularly managed and audited the license usage.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Managed day-to-day storage equipment administration to promote optimal system asset application.

Web Designer/Developer

Y4U Technologies
North Bay, ON
07.2020 - 09.2021
  • Web Design & Development, Content Management Systems | Web Designer &
  • Developer
  • Technical Environment: Visual Studio Code, PHP, JavaScript, Java, HTML, CSS, Bootstrap, React Framework, jQuery,
  • WordPress, GitHub, FTP Client, WordPress, UI Design, Linux, MS SQL, E-Commerce Dashboards, PHP CRUD,
  • PhpMyAdmin, Content Management Systems, Microsoft Visual Studio Achieved web page speed from 60% to 95% using page optimization techniques
  • Created forms for user inputs, implemented validation methods, sanitized them, and stored them in databases
  • Implemented and integrated APIs into the e-commerce web applications
  • Continued testing, application support, maintenance, and updates throughout the lifecycle of the business applications
  • Designed, built, and tested software upgrades and modifications
  • Developed responsive web pages and tested the web application on multiple different screens before marking submitted the project completion
  • Used Visual Studio Code to build web applications, deployed on phpMyAdmin using FTP client
  • Developed multiple E-commerce web applications and designed dashboards for clients using data analysis
  • Created forms for user inputs, implemented validation methods, sanitized them, and stored them in databases
  • Executed all visual design stages from concept to final hand-off to engineering Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks Created wireframes, storyboards, user flows, process flows, and site maps to communicate interaction and design ideas Presented and defended designs and key deliverables to clients and managers Established and promoted the design guidelines, best practices, and standards of Web Content Accessibility Guidelines (WCAG) Created and provided support documentation and training to users.
  • Designed websites, portals and large-scale web applications for multiple clients.
  • Checked copywriting, image design, banners and other features for blending within site content and reviewed graphics for cohesive aesthetics.
  • Implemented various features, including shopping cart and streaming video files to make websites more user-friendly.
  • Interacted effectively with clients during design phase of projects to troubleshoot issues and gain valuable insight.
  • Delivered innovated technical support to keep clients abreast of industry changes.

Education

Post Graduation - Mobile Application Development

Cambrian College
01.2020

Bachelor of Technology - Computer Science and Engineering

Sreenidhi Institute of Science and Technology
01.2019

Skills

  • FTP Client, Postman, Visual Studio Code, UI Design, Azure, Windows, Oracle, Microsoft SQL
  • Server, SQL, MS Excel, Android Development, API request, JSON, Tableau, Data Structures, Algorithms,
  • PowerShell, Cloud Technologies like Microsoft Azure
  • Verbal and Written Communication
  • Organizational Skills
  • Teamwork and Collaboration
  • Microsoft Windows and Office
  • Interpersonal Skills
  • Hardware and Software Repair
  • Tracking and Documentation
  • Multitasking and Prioritization
  • Troubleshooting Network Issues
  • Hardware and Software Configuration
  • Image Optimization
  • User-Centered Design
  • Responsive Web Design
  • Version Control Systems: Git, GitHub
  • Front-End Skills: HTML, CSS
  • Javascript Libraries and Frameworks
  • Start-Up Experience
  • Website Structure
  • Network Infrastructure Monitoring
  • Support Ticket System Management
  • Technical Documentation
  • Technical issues analysis
  • Application support
  • Desktop support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

IT Help Desk Technician

Cementation Americas
11.2021 - Current

Web Designer/Developer

Y4U Technologies
07.2020 - 09.2021

Post Graduation - Mobile Application Development

Cambrian College

Bachelor of Technology - Computer Science and Engineering

Sreenidhi Institute of Science and Technology

Similar Profiles

CREATE PROFILE
PRASANNA MAMIDI