Certified Business Analysis Professional (CBAP - undefined
IIBA University
08.29/2026
PRASANNA KUMAR
Waterloo,Ontario
Summary
Visited clients to determine feasibility, analyze requirements and provide
solution suggestions.
Educated and trained employees on new technologies through presentations
and individual support.
Answered over customer phone inquiries daily, increasing end-user satisfaction
rates 100%.
Exhibited strong technical aptitude and application expertise resulting in
optimized performance, continuous improvement recommendations and
product innovation.
Traveled to key account locations to train and provide technical direction for
successful completion of product launches.
Maximized proficiency in current Software to prepare and present technical
reports and effectively support cross-functional teams.
Supported software integration and implemented maintenance enhancements.
Partnered with development team on product development and application
support plans.
Education
Certified Scrum Master, Scrum.Org international certificate - undefined
08.08/2023
Certified Project Management Professional (PMP) from - undefined
PMI Institute
12/15/2023 - undefined
12.16
Bachelor of Arts - English Literature
Vinayaka Mission University
02.2012
Skills
- SKILLS
- Data analysis
- Microsoft Office Suite
- BABOK & PMPBOK Methodology
- Business planning
- Project Management
- Technical Analysis
- Agile
- Multitasking Abilities
- Organization and Time Management
- Analytical and Critical Thinking
- Project planning
- Training and Development
- SWOT Analysis & GAP Analysis
- Atlassian JIRA & JIRA Issue Tracking
- UAT Support
- Scrum Methodology
- SAP S4 Hana (TMS) & SAP Enable
- Simulation
- BI Tool and System Design
- Process Optimization
Accomplishments
- In 2017 & 2019 traveled to United States for transitioning two projects
- Using Agile Methodology converted the excel-related process from manual to digital data representation
- The reports were automated using Power BI and Excel VBA which saved aroundTE tasks
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures
- Reduced organizational operating costs by 2FTE by streamlining processes
- Coordinated cross-functional teams and provided business analysis for Cost
- Leakage projects totaling $10 million
- Awarded the Maersk STAR Award
- WORK HISTORY BUSINESS ANALYST 04/2016 to 12/2023
- MAERSK GLOBAL SERVICE CENTRE'S (I) Pvt Ltd, Chennai, Tamil Nadu
- Supporting in wide range of automation in industries such as shipping, logistics
- Worked with different stake holders and understand their business to provide support in export and import
- Project Domain: Logistics and Supply Chain Management | Client: Maersk Line
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Collaborated with stakeholders to define project objectives and criteria
- Performed gap analysis to identify areas of improvement
- Generated business intelligence reports to inform strategic decision-making
- Implemented business intelligence solutions to increase operational efficiency
- Generated ad-hoc reports to evaluate specific business requirements
- Analyzed data to identify root causes of problems and recommend corrective actions
- Generated standard and custom reports to provide insights into business performance
- Utilized data visualization techniques to present and explain complex data sets
- Collaborated with stakeholders to identify business needs and data sources
- Optimized data access and storage to improve performance of analytics systems
- Work with in-house scientists, global supply chain, Sales and logistics teams, and software teams to identify new features and projects
- Contribute to the design, development and maintenance of reports, analyses, dashboards, etc
- To drive key business decisions
- Contribute to the testing team for the development and performance testing team once the application completed
- Supporting cross-functional teams on the day-to-day execution of projects and initiatives
- Scheduling Calls with stakeholders for smooth engagement flow
- Validate the application design with the stakeholder and management team once completed
- Responsible for originating and closing large risk and compliance and provide proper services
- Process Improvement, Pro-active thinking & effective communication
- Follow up on outstanding documents after Business Support chase
- Maintaining IQ quality in all types of updates with the deep knowledge of logistics
- Conducted interviews with key business users to collect information on business processes and user requirements
- APPLICATION ENGINEER 01/2013 to 03/2016
- CSS CORP Pvt
- Ltd., Chennai, India
- Worked in Voice Over Internet Protocol (VOIP) technology
- Configuring VOIP devices with existing network for SOHO customers
- Changing Firewall settings on Internet modem to make VOIP technology to work
- Enabling DMZ option in routers and switches for smooth working of VOIP
- Assigning static IP address in VOIP devices or Internet modem devices
- Helping to download latest firmware on VOIP devices
- Hard reset of VOIP device and reconfiguring again in the network
- Handling escalation calls from customers being last point of contact to resolve it
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission
- Conducted research to determine client needs and implemented product testing plans.
Additional Information
- To build a career in an esteemed organization and through a constant and progressive learning. To develop skill sets, experience and be a part of the team that dynamically works towards the objectives of the organization. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Timeline
Certified Business Analysis Professional (CBAP - undefined
IIBA University
Certified Scrum Master, Scrum.Org international certificate - undefined
Certified Project Management Professional (PMP) from - undefined
PMI Institute
12/15/2023 - undefined
Bachelor of Arts - English Literature
Vinayaka Mission University
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