Prasad Rathnasiri
Canoga Park
Summary
Proven Front Desk Receptionist with a track record of enhancing guest relations and satisfaction at Tarzana Inn. Leveraged strong listening skills and attention to detail to improve check-in processes and front office efficiency. Skilled in cash handling and problem-solving, contributing to a significant increase in guest retention.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Tarzana Inn
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Canoga Park Hotel
05.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Motel 6 Hotel
05.2023 - 07.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
Front Desk Receptionist
Super 8 Hotel
01.2021 - 05.2023
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Cashier
Arco Ampm
04.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Mahinda College
Galle, Sri Lanka01-1989
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Work prioritization
- Issue handling
- Guest relations
- Phone etiquette
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Front Desk Receptionist
Tarzana Inn
07.2024 - Current
Front Desk Receptionist
Canoga Park Hotel
05.2023 - 07.2024
Front Desk Receptionist
Motel 6 Hotel
05.2023 - 07.2024
Front Desk Receptionist
Super 8 Hotel
01.2021 - 05.2023
Cashier
Arco Ampm
04.2019 - 12.2020
High School Diploma -
Mahinda College
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