Hi, I’m
Prasad Patil
Mississauga
Summary
Result oriented professional with close to 14 years of experience in Client Service, Loan Agency, Loan Administration, Middle Office, Commercial Loans, Hedge Fund Services, Custody Banking operation (Fixed Income processing, Mortgage Backed securities, Treasury Bonds, American Depository Receipts for U.S Market) and Asset Management (Bank Loan, Infrastructure Loan and Private Placement). Active participation in Deal Closing, Client Onboarding, System Integration and Client Service for Loan Agency and Loan Administration. Successfully set up Loan Agency Global Operations at Apex Fund Services. Building bespoke solutions to cater to client specific needs through interactions with clients and internal resources. Successfully migrated Commercial/ Bank Loan process from Halifax to Pune. A subject Matter Expert focusing on exception free processing, by providing domain centric support to the team on the day-to-day operational activities along with training new staff. Responsible for successful migration, stabilizing and hand-over 0f Derivative Collateral payment process, FED exception processes, Syndicated Bank Loans, Infrastructure Loan and Stable Value Product (U.S Markets). Excellent domain knowledge and working experience in the Financial Services – operations, people management and business analysis. Project Management. Exposure to requirement gathering, testing, implementation and training.
Overview
14
years of professional experience
Work History
APEX FUND SERVICES LLP
Client Service Manager - AVP
06.2023 - Current
Job overview
- As part of Loan Administration, we provide Loan Administration services to clients based in North America
- I have been part of onboarding and client service management of one of the largest funds at Apex Group along with managing a team of CSM’s for multiple other funds
- In addition to earlier responsibilities at Loan Agency my roles and responsibilities include: Develop client relationship by understanding requirements, offering optimum solutions and quality service Co-ordinate with internal and external stake holders to ensure timely and accurate deliverables Manage a team of Client Service Managers to ensure quality and timeliness of Services provided by Apex Project Management – ensuring onboarding, system enhancement and system integrations projects are completed within agreed timelines
- Cost Analysis Close Participation in day-to-day activities, developing control checks and monitoring performance Providing guidance to the team on product, technology and escalation management
APEX FUND SERVICES LLP
Loan Agency - AVP
08.2021 - 05.2023
Job overview
- Loan Agency was set up as a new offering at Apex Group globally
- Along with Loan administration, we are offering complete solution to clients who opt to invest in Bank Loan product
- These include Facility Agent, Security Agent, Calculation agent and Cash Manager
- Joining this process at inception, I have played crucial role in setting up and establishing it
- My roles and responsibilities included: Participate in sales pitch to prospective clients Understand the requirement and build our offerings based on the client requirement Client On-boarding which involves KYC as well as collaborating with internal and external legal counsel to ensure all legal aspects are addressed Review Loan Credit agreements at pre-closure stage, engage with legal counsels to ensure that the document covers all Legal/ Risk/ Operational aspects and indemnifies us as agent
- Understand the product and set up process to serve client needs Ensure all Loan transactions like Loan closing, Drawdowns, interest, repayments, rollovers are processed accurately and in timely manner Agency Fee Invoicing and tracking Fee receipts Periodic interactions with clients to ensure better service delivery Escalation management with a goal to improve the relationship with all stake holders Co-ordinated and facilitated meetings between UAT, team & operations team to encourage brainstorming/idea generation/filtering solutions Periodic reviews of the process and people performances Understand individual team member goals and integrate with process to achieve optimum growth for individual as well as the organization
- Work towards career progression of team members Periodic review with leadership to communicate team achievements, goals and concerns along with ensuring that we are in sync with common goals of the organization.
CITCO (CANADA) Inc.
Senior Analyst
08.2019 - 03.2021
Job overview
- Responsible for meeting the daily and monthly deliverables of our client’s Service Level Agreements with a focus on client relationship management
- Analyse, investigate and resolve issues related to loan activities like Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest and Reconciliation
- Work directly with Agents and 3rd Party Loan Servicers to validate Loan Activity Prepare auditable support for bank loan portfolio and cash activity, in preparation for monthly financial statements Communicate with client to ensure timely and accurate periodic statements
- Support the conversion of any new clients or existing migrations Review and coach junior staff; assist in the resolution of day-to-day issues Assist in the management of a team within the Reconciliations, Client Service & Delivery group
- Reconciling client transactions to third party data, to ensure the integrity and accuracy of the records
- To ensure that the portfolio is maintained (cash flows and security updates), and that any residual risk is captured and signed off prior to production of financial statements
- Work with your team and with clients to ensure that risk on positions and activity is captured, with exposures supported or escalated
- Monitor and manage regular break resolution and month end signoff responsibilities, ensuring consistent timeliness and accuracy
- Ensure that best practice protocols are consistently applied.
J P MORGAN
Team Leader
04.2015 - 08.2018
Job overview
- Process, Supervise and Validate the operational activities for Syndicated Bank Loan and Infrastructure Loan related Corporate Action activities such as Redemptions, Payments, Name Change, Roll Over, Splits and Maturity
- Perform Cash and position reconciliation utilising multiple data sources Assist Trade and Settlements team to complete complex trades
- Set up and Maintain (Reference Data) new assets when a borrower rolls new loan in market
- Communicate with the Agents and resolve exceptions in case there are any discrepancies
- Escalation Management- follow escalation matrix and resolve queries proactively
- Initiate/ Attend/ Maintain records of daily, weekly and monthly calls with management and other stake holders to provide regular updates and resolving concerns if any
- Ensure that new application is error free and Lead application testing related calls to communicate any loopholes/ development areas identified
- Periodic review and reform of process related activities
- Periodic Financial reporting for the High Net Worth and Institutional clients which involved communication with multiple stakeholders and data gathering from various resources, filtering and presenting as per the client needs Electronic Fund transfers to clients as per the procedures
- Collect KPI data and work with manager to prepare monthly performance matrix and suggest ways to improve
- Perform review of the work completed by the team
- Ensure strict compliance with SLA (accuracy, timeliness and responsiveness) as agreed
- Manage multiple stakeholder relationship.
NORTHERN TRUST
Senior Analyst
09.2011 - 02.2015
Job overview
- Responsible for facilitating (Processing and approval with quality check) Income distribution on Fixed Asset Securities
- Tracking Claims/ payments due on Fixed Income Assets and Derivatives Training and orientation of new team members Co-ordinate with/ Assist Trade and Settlements team to clear incorrect trades and settlement of claims
- Perform and validate Corporate Action events like Paydown, coupon payments and Maturity Review and resolve escalation in co-ordination with multiple stakeholders Liaise with interdependent teams for faster resolution of queries
- Perform Cash and shares reconciliation utilising multiple data sources Periodic review and reform of process related activities
- Collect KPI data and work with Team Leader to prepare monthly performance matrix and suggest ways to improve
- Initiate/ Attend/ Maintain records of daily, weekly and monthly calls with management and other stake holders to provide regular updates and resolving concerns if any.
NORTHERN TRUST
Analyst
03.2009 - 08.2011
Job overview
- Facilitating Income distribution on Fixed Asset Securities within defined procedures
- Perform Cash and shares reconciliation utilising multiple data sources Ensuring assigned work for the day is completed and SLA's achieved.
St. Xavier's College of Business Administration
Lecturer
08.2008 - 03.2009
Job overview
- Teaching subjects covered under Finance and Marketing courses using systematic plan of lectures, demonstrations, group discussions, seminars and case studies Developing teaching materials for courses Prepare, administer and mark tests and papers to evaluate students' progress Advise students on program curricula and career decisions Providing individualized tutorial or remedial instruction to students Supervise independent and group projects Design and conduct workshops for soft skills development of students
Education
Karnatak University
MBA in finance
12.2008
Karnatak University
BBA in finance
12.2006
Skills
- Research and due diligence
- Client Relationship Building
- Training and mentoring
- Cross-Functional Teamwork
- Problem-Solving
- Team Building and Leadership
- Loan Servicing
Core Competency
- Bank Loans/ Corporate Loans
- Client Service Management
- Reconciliation
- Process trainer
- Expertise in Fixed Income entitlement and distribution
- Effective communication to build solutions
Languages
English
Full Professional
Timeline
Client Service Manager - AVP
APEX FUND SERVICES LLP
06.2023 - Current
Loan Agency - AVP
APEX FUND SERVICES LLP
08.2021 - 05.2023
Senior Analyst
CITCO (CANADA) Inc.
08.2019 - 03.2021
Team Leader
J P MORGAN
04.2015 - 08.2018
Senior Analyst
NORTHERN TRUST
09.2011 - 02.2015
Analyst
NORTHERN TRUST
03.2009 - 08.2011
Lecturer
St. Xavier's College of Business Administration
08.2008 - 03.2009
Karnatak University
MBA in finance
Karnatak University
BBA in finance
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