Summary
Overview
Work History
Education
Skills
Timeline
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Prarthana Patil

Calgary,AB

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Kelly Connect
06.2022 - 03.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Configured and tested new software and hardware.
  • Managed approximately 50 calls, emails per day from customers.

Customer Service Representative

Walmart
08.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Computer Support Analyst

Yamnaya Logistics LLP
01.2019 - 12.2020
  • Resolved complex technical issues for clients through remote troubleshooting, reducing downtime and increasing productivity.
  • Contributed to cost-saving initiatives by recommending more efficient hardware configurations or software licenses based on usage patterns and business requirements.
  • Optimized network performance by conducting routine maintenance checks and addressing potential issues proactively.
  • Reduced ticket response time through efficient prioritization of tasks, resulting in higher customer satisfaction rates.
  • Resolved computer and system networking problems to maintain user productivity.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Developed streamlined process for managing IT support tickets, resulting in faster response times and higher customer satisfaction rates.
  • Conducted regular backups of critical data to ensure rapid recovery in case of unexpected system failures or data loss incidents.

Education

Post Graduate Diploma - Internet Application And Web Development

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2022

Bachelor of Engineering Technology - Computer

D N Patel College of Engineering
INDIA
08.2018

Skills

    • Network Troubleshooting
    • Ticket management
    • Software Installation
    • Technical issues analysis
      • Network configuration
      • Technical Troubleshooting
      • LAN/WAN

Timeline

Technical Support Representative

Kelly Connect
06.2022 - 03.2023

Customer Service Representative

Walmart
08.2021 - 05.2022

Computer Support Analyst

Yamnaya Logistics LLP
01.2019 - 12.2020

Post Graduate Diploma - Internet Application And Web Development

St. Clair College of Applied Arts And Technology

Bachelor of Engineering Technology - Computer

D N Patel College of Engineering

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Prarthana Patil