Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Languages
Timeline
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Prarthana Patil

Calgary,Choose...

Summary

Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Kelly Connect
Calgary, Canada
07.2022 - 03.2023
  • Support all customer telephone calls for assistance and troubleshooting, product or application related to iPhone, Mac and other apple devices
  • Reset Security Questions, Unlocked Accounts,Reported fraud activity
  • Assisted with backup of the device before transferring data to a new device and troubleshooting any issues that may arise during the process (music, contacts, Apps, pictures and videos)
  • Physical Damage Repaired - Isolated if it is a hardware issue and setting up a mail in repair or a store appointment
  • Warranty Support - Educated customers on available protection plans and warranties and associated repair options
  • Assisted customers who own multiple products that have shared accounts and data
  • Followed documentation and training materials to diagnose, resolve and escalate, when necessary, customer calls
  • Entered all call activity into an online technical support database and provided documented information to the knowledge base
  • Communicated electronically with wireless device' users experiencing difficulties and document problems experienced.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Developed and maintained strong relations with customers to meet quality expectations.

Customer Service Cashier

Walmart
Windsor, ON
08.2021 - 06.2022
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and responded to informational requests.
  • Informed customers of in-store promotions or pricing specials.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.

Education

Diploma in Internet Applications and Web Development -

St Clair College
04.2022

Bachelor of Engineering in Computer -

North Maharashtra University
08.2018

Diploma Engineering in Computer -

GMC Polytechnic
08.2015

Skills

  • MySQL
  • MySQL Cipher
  • Bootstrap
  • Responsive Design
  • MVC Application
  • HTML,CSS
  • JavaScript
  • Angular
  • TypeScript
  • HTML5,CSS3
  • OOP
  • SQL
  • PHP
  • Java
  • C,C
  • C#
  • Effective Client Communication, Active Listener
  • Quick learning ability,Technical Support
  • Team Collaboration,Interpersonal Skill
  • Call Center Operations,Customer Service
  • Adaptability,Flexible on Schedule
  • Flexibility to learn New Technologies
  • Strong Planning Skill, Problem Solving
  • Time Management,Multi tasking in fast paced Environment
  • Hands on Knowledge of using MS Office

Certification

  • JavaScript, JSON, jQuery - by University of Michigan
  • Introduction to JavaScript- by University of California

Projects

Website: EventMore.us, HTML, JS, CSS, PHP

Worked for client in USA on website for Event more company. Event More is a boutique event planning company located in Miami. Existing website developed using Squarespace and client want customize website according to their content and functionalities. 

Actual completed site https://eventmore.us/ 

Crime Identification Using 3D Face Recognition

Java, NetBeans 8.0.2, MySQL, HTML, CSS

Developed a web application which takes a photo captured by camera which has partial face or side view and face visible clearly. Detect the criminal photo by processing the unclear pictures by detecting key points. The output of the system is picture of the criminal with 100% clear and visible from all side. The system is highly applicable in crime branch departments or at any police station where blurred images can also be useful for detecting criminals at crime scene.

Languages

English
Professional

Timeline

Technical Support Representative

Kelly Connect
07.2022 - 03.2023

Customer Service Cashier

Walmart
08.2021 - 06.2022

Diploma in Internet Applications and Web Development -

St Clair College

Bachelor of Engineering in Computer -

North Maharashtra University

Diploma Engineering in Computer -

GMC Polytechnic

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Prarthana Patil