Prarthana Dhobi
Kingston,Canada
Summary
Dynamic professional with a proven track record at Kotak Mahindra Bank, enhancing operational efficiency and customer satisfaction. Skilled in data analysis and client relationship management, I spearheaded innovative retention initiatives, significantly boosting client loyalty. Adept at strategic planning and fostering team collaboration to achieve organizational goals. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 2 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
3
3
years of professional experience
Work History
Associate
Walmart
Kingston, Ontario
01.2025 - Current
- Handled incoming calls from customers regarding orders or other inquiries.
- Identified opportunities for process improvement and cost savings initiatives.
- Operated equipment such as scanners and scales correctly during checkout process.
- Built relationships with customers by providing friendly customer service.
- Collaborated with other departments to ensure successful product launches.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Provided customer service support for inquiries, complaints, and returns.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Assistant Manager
Kotak Mahindra Bank
Gujarat, India
06.2022 - 09.2024
- Led strategic initiatives at Kotak Mahindra Bank, driving operational efficiency and enhancing customer satisfaction through innovative solutions.
- Fostered cross-functional partnerships at Kotak Mahindra Bank, streamlining processes and improving team productivity in a dynamic banking environment.
- Meticulously managed complex financial operations at Kotak Mahindra Bank, ensuring accuracy and regulatory compliance in all transactions.
- Orchestrated cross-departmental projects, fostering seamless communication and synergy among diverse teams to achieve bank-wide strategic objectives.
- Pioneered innovative customer retention programmed, significantly improving client loyalty and contributing to the bank's market leadership position.
- Spearheaded customer retention initiatives, significantly boosting client loyalty and contributing to Kotak Mahindra Bank's market leadership position.
Education
MBA -
gradute school of management studies
08.2022
Skills
- Data analysis
- Regulatory compliance
- Process improvement
- Customer insights
- Strategic planning
- Customer service
- Point-of-sale systems
- Financial operations
- Team collaboration
- Client relationship management
- Time management
- Data entry
- Transaction processing
- Customer interaction
- Customer engagement
Timeline
Associate
Walmart
01.2025 - Current
Assistant Manager
Kotak Mahindra Bank
06.2022 - 09.2024
MBA -
gradute school of management studies
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