Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prapti Nepal

Toronto

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Best Buy
01.2024 - 04.2025
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Server

Scaddabush Italian Kitchen & Bar
10.2023 - 11.2024
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Diploma - Computer Programming

Niagara College - Toronto Mirvis Campus
740 Bathurst Street
04-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel

Languages

English
Hindi
Nepali

Timeline

Customer Service Representative

Best Buy
01.2024 - 04.2025

Server

Scaddabush Italian Kitchen & Bar
10.2023 - 11.2024

Diploma - Computer Programming

Niagara College - Toronto Mirvis Campus

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Prapti Nepal