Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Certification
Timeline
Generic

Prapti Joshi

Toronto,On

Summary

"Insightful and results-driven Financial Advisor with extensive expertise in financial planning, risk management, and portfolio optimization. Known for delivering tailored financial solutions by leveraging strong communication, adaptability, and problem-solving skills to meet diverse client needs and foster long-term relationships. Recently earned a Diploma in Financial Planning, obtained the Canadian Securities Course (CSC) certification, and hold an MFDA license, with a deep understanding of regulatory compliance, Canadian capital markets, and community engagement. Proven ability to consistently exceed sales targets in fast-paced environments by proactively uncovering and solving customer needs, driving client satisfaction and organizational success."

Overview

6
6
years of professional experience
1
1
Certification

Work History

Seasonal Customer Service Executive

LCBO
Mississauga, ON
11.2023 - 12.2023
  • Accurately managed transactions, processing an average of 100+ transactions daily, including cash handling and electronic payments with a 99% accuracy rate during peak festive holidays
  • Improved store efficiency through effective product arrangement and restocking, resulting in a significant reduction in customer wait times
  • Exceeded sales targets and quality standards by delivering personalized recommendation and service strategies for the in-house products.

Customer Service Executive

Gwalia Sweets
Etobicoke, ON
09.2023 - 11.2023
  • Reduced transaction errors by 98% by careful data-entry and multiple cross-checks per day, thereby processing over 500 monthly transactions with precision
  • Enhanced customer satisfaction through targeted service strategies and effective troubleshooting, as evidenced by customer feedback surveys
  • Demonstrated multitasking in a fast-paced environment, by efficiently managing multiple client requests and performing other tasks like cleanliness, resulting in a 15% increase in store ratings.

Financial Manager

Kotak Securities, Kotak Mahindra Bank
Mumbai, India
06.2022 - 06.2023
  • Managed a portfolio of 500+ clients, achieving over 80% in key performance indicators, significantly exceeding company targets
  • Increased client base by 25% through effective pitching of Systematic Investment Plans (SIPs) and generating significant cash turnovers exceeding $10 million
  • Provided tailored investment advice, resolving over 20+ client concerns independently on a monthly basis, boosting financial satisfaction metrics and delivered excellence customer service
  • Led process improvements and team productivity, by mentoring new team members and coaching peers to achieve their performance goals.

Financial Advisor

Kota Securities, Kotak Mahindra Bank
Mumbai, India
01.2020 - 05.2022
  • Engaged clients in developing long-term and short-term investment strategies using internal software’s/tools, contributing to a 40% increase in client retention rates
  • Took a proactive approach to uncover customer needs by actively listening and understanding customer financial goals, enabling tailored investment solutions
  • Promoted operational excellence in fast paced environment while ensuring financial compliance and successful audits with a 100% pass rate during inspections
  • Facilitated over 500 electronic transactions monthly, addressing payment negotiations that drastically improved Customer needs.

Equity & Financial Advisor

Edelweiss Financial Services
Mumbai, India
06.2018 - 01.2020
  • Crafted and implemented innovative investment plans that enabled clients to maximize portfolio value by an average of 30% annually
  • Delivered comprehensive financial advice across insurance, loans, and SIPs, maintaining high performance in key metrics with a higher client satisfaction rating
  • Prepared detailed financial plans and conducted extensive research to identify top-performing stocks, resulting in a 25% increase in investment returns for clients.

Education

Diploma - Financial Planning

Centennial College
Scarborough,ON
12.2024

Diploma - Business Administration and Management

Mohawk College
Mississauga, ON
04-2023

Bachelors in Accounts And Finance -

Mumbai University
Mumbai
04-2017

Skills

Hard skills
  • Client Retention and Relations
  • Portfolio management and Investment planning
  • Risk Assessment
  • Effective Reporting Techniques
  • Data/Record Management
  • Regulatory requirements
  • Financial products and investment solutions
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Notes)
  • Salesforce CRM software
Soft skills
  • Effective Decision Making
  • Digital Proficiency
  • Collaboration and team building
  • Adaptability to Dynamic Environments
  • Customer-Centric Approach and Relationship Building
  • Effective Communication and Interpersonal Skills
  • Time Management and Multitasking
  • Passion for Delivering Outstanding Customer Service

Accomplishments

  • LLQP (Life License Qualification Program) – IFSE 8th August 2024
  • CIFP - Tax planning 14th August 2024
  • CIFP - Risk Management 13th December 2024

Languages

  • English
  • Hindi
  • Gujarati
  • Marathi

Additional Information

  • Outstanding Leadership Award, Mohawk College.
  • Performer of the Month, Kotak Securities.
  • 60 basket Mutual fund Sip Award

Certification

  • Salesforce software Certification
  • CSC (Canadian Securities Course) - CSI MF license 9th Dec 2024

Timeline

Seasonal Customer Service Executive

LCBO
11.2023 - 12.2023

Customer Service Executive

Gwalia Sweets
09.2023 - 11.2023

Financial Manager

Kotak Securities, Kotak Mahindra Bank
06.2022 - 06.2023

Financial Advisor

Kota Securities, Kotak Mahindra Bank
01.2020 - 05.2022

Equity & Financial Advisor

Edelweiss Financial Services
06.2018 - 01.2020

Diploma - Financial Planning

Centennial College

Diploma - Business Administration and Management

Mohawk College

Bachelors in Accounts And Finance -

Mumbai University

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