Pranshu KC
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Promed Endoscopy Clinic
North York, ON
08.2024 - Current
- Scheduled patients for Colonoscopy, Gastroscopy, follow-ups, or consultations based on referrals from family doctors and ensured the booking aligned with each Specialist's schedule.
- Conducted pre-screening assessments to confirm patients met procedure requirements and provided patients with detailed preparation instructions to ensure a smooth procedure and accurate results.
- Coordinated with family doctors and pharmacies to obtain or provide accurate patient information.
- Performed data entry and administrative duties such as filing, scanning documents, and updating databases.
- Assisted with completing forms or sign-in procedures while handling confidential matters discretely by maintaining strict confidentiality policies.
Front Desk Receptionist
Holy Physio and Wellness Center
Brampton, ON
08.2023 - 01.2024
- Coordinated and managed appointment scheduling for a multidisciplinary team, including physiotherapists, massage therapists, chiropractors, and acupuncturists
- Maintained accurate and confidential patient records, ensuring efficient file organization and compliance with privacy regulations
- Oversaw inventory management, including ordering, restocking, and tracking of clinical and administrative supplies
- Ensured cleanliness and upkeep of the reception and treatment areas to maintain a welcoming and professional environment
- Delivered exceptional customer service by greeting clients, responding to inquiries, and facilitating patient check-ins and check-outs
Education
Bachelor of Arts (B.A) - Psychology Honors
York University
North York, ON06.2027
High School International Baccalaureate Diploma Programme - undefined
07.2022
Skills
- Electronic Medical Records (EMR) – Familiarity with patient scheduling and EMR systems
- Interdisciplinary Team Coordination – Worked effectively with a team of healthcare providers to deliver patient-centered care
- Independent Problem Solving – Resolved scheduling conflicts and administrative issues with minimal supervision
- Time Management
- Multitasking
- Verbal and Written Communication
- Research Skills
Timeline
Front Desk Receptionist
Promed Endoscopy Clinic
08.2024 - Current
Front Desk Receptionist
Holy Physio and Wellness Center
08.2023 - 01.2024
High School International Baccalaureate Diploma Programme - undefined
Bachelor of Arts (B.A) - Psychology Honors
York University