Pranneet Kaur Ghotra
Waterloo,Canada
Summary
Motivated and adaptable professional with experience in healthcare support, retail management, logistics, and customer service. Recognized for strong leadership, communication, and organizational skills developed through diverse work and volunteer experiences. Bilingual in English and Punjabi with proven ability to manage teams, improve efficiency, and deliver exceptional customer service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
My Tea Bar Cafe
Brampton, ON
06.2023 - 09.2025
- Supervised daily operations, including staff scheduling, cash handling, and customer service for a high-volume café.
- Trained and mentored new team members, increasing staff retention and boosting customer satisfaction.
- Implemented inventory control measures, reducing waste and cutting costs by streamlining supply ordering.
- Resolved customer concerns with professionalism, enhancing repeat business and positive reviews.
Inventory Manager
A G Liquidation Ltd
Brampton, ON
09.2022 - 12.2022
- Oversaw inventory operations, including receiving, stocking, and tracking products.
- Implemented organizational systems that improved stock accuracy and reduced shrinkage.
- Coordinated with sales teams to ensure timely product availability.
Administrative Assistant
Radiant Logistics
Brampton, ON
05.2022 - 09.2022
- Managed shipping documents and client correspondence to support smooth logistics operations.
- Maintained accurate data entry, filing, and record-keeping systems, improving workflow efficiency.
- Assisted with scheduling and coordination of freight shipments, ensuring timely deliveries.
General Labour & Sewing
Mundi Custom Furniture Mfg. Ltd
Vaughan, ON
04.2021 - 09.2021
- Supported furniture production through sewing, assembly, and quality checks.
- Collaborated with team members to meet strict project deadlines.
Pharmacist Assistant Technician
Castlemore Pharmacy
Brampton, ON
01.2018 - 08.2019
- Assisted pharmacists in preparing prescriptions and counseling patients on medication usage.
- Maintained accurate patient records and supported front-desk operations.
- Built strong customer relationships, ensuring a welcoming environment for all clients.
Education
Dual Degree - BHSc, BSc with Honours
University of Waterloo
12.2025
IB Program -
Khalsa Community School, Brampton
Brampton01.2019
Skills
- Team Leadership & Training
- Project management
- Team building
- Customer Service & Client Relations
- Inventory & Supply Chain Management
- Administrative Support & Data Entry
- Time Management & Multitasking
Volunteer Experience
- Erin Oak Kids, 09/01/18, 06/01/19, Supported children with developmental needs, assisting in therapy activities and providing compassionate care.
- Brampton Civic Hospital, 06/01/20, 08/31/20, Assisted staff in patient support services, helping improve comfort and efficiency in hospital operations.
- Brampton Basketball Association (BBA), League Coordinator & Organizer, Coordinated games, schedules, and events, demonstrating leadership and organizational ability.
Awards
- 3x Gold Medalist, Mathematica Math Contest (2012–2014)
- Superior Achievement Award, Air Cadets (2015–2017)
- Academic Excellence Award (2019)
Timeline
Assistant Manager
My Tea Bar Cafe
06.2023 - 09.2025
Inventory Manager
A G Liquidation Ltd
09.2022 - 12.2022
Administrative Assistant
Radiant Logistics
05.2022 - 09.2022
General Labour & Sewing
Mundi Custom Furniture Mfg. Ltd
04.2021 - 09.2021
Pharmacist Assistant Technician
Castlemore Pharmacy
01.2018 - 08.2019
Dual Degree - BHSc, BSc with Honours
University of Waterloo
IB Program -
Khalsa Community School, Brampton