Pranjali Nalawade
Surrey,BC
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
2
2
years of professional experience
Work History
Retail Customer Service Representative
Big Baazar
06.2022 - 08.2023
- Engaging with customers to ascertain if assistance is needed in loading merchandise into their vehicles
- Maintaining cleanliness and accessibility of parking lot and entrances to enhance customer experience, which includes upkeep of shopping carts outside the store
- Acting as a guide for equipment operators and ensuring safe transportation of large orders within the store and to customers' vehicles
- Delivering exceptional customer service throughout all interactions
- Adhering to stringent safety protocols during loading process for customer vehicles
- Ensuring unobstructed and orderly exits/loading areas at all times
- Providing assistance to fellow team members as required
- Sorting, arranging, and confirming orders for delivery or customer pick-up
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
Customer Service Associate
D-mart superstore
03.2021 - 05.2022
- Maintained cleanliness and organization of sales floor, ensuring a pleasant shopping experience for customers
- Collaborated with team members to achieve daily sales targets and operational goals
- Demonstrated proficiency in operating cash registers and handling cash transactions accurately
- Assisted customers in selecting and purchasing merchandise, providing product knowledge and recommendations as needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Master of Business Administration -
University Canada
Vancouver, BC03.2025
Bachelors - Commerce
Mumbai University
Mumbai2018
Skills
- BC, Canada
- Excellent decision making ability and
- Problem solving skills
- Detailed-oriented; able to work both
- Independently and as part of team
- Complete Tasks as quickly and accurately as possible
- Comfortable working in all types of weather conditions
- Excellent customer service skills
- Ability to work effectively in team environment
- Good communication skills
- Excellent written and oral communication
- Multitasking and Organization
- Customer Satisfaction
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Retail Customer Service Representative
Big Baazar
06.2022 - 08.2023
Customer Service Associate
D-mart superstore
03.2021 - 05.2022
Master of Business Administration -
University Canada
Bachelors - Commerce
Mumbai University
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