Pranjal Sharma
REGINA,SK
Summary
Dedicated retail professional with proven ability in enhancing customer experiences and managing store operations. Experienced in team collaboration and problem-solving, contributing to a supportive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
CAM Transport
Regina, Saskatchewan
03.2025 - 12.2025
- Delivered efficient and courteous customer service both in-person and over the phone, ensuring a high level of customer satisfaction.
- Coordinated with head office, management, drivers, warehouse staff, and account managers to ensure smooth operations and service excellence.
- Built and maintained positive relationships with customers, vendors, and internal stakeholders and assisted customers with shipping details, account inquiries, and technical challenges.
- Maintained compliance with company policies, safety standards, and operational procedures.
Retail Sales Supervisor
Fas Gas Plus
Estevan, Saskatchewan
01.2023 - 02.2025
- Managed daily operations, overseeing purchasing, inventory control, merchandising, and product distribution for seamless store functionality.
- Processed inventory including loading, scanning, logging, and tracking freight for accurate and timely delivery.
- Directed daily store operations to ensure smooth customer experiences.
- Communicated effectively with customers and team members through clear verbal and written communication.
- Promoted and up-sold company products and services to maximize sales opportunities.
- Resolved customer complaints, inquiries, and shipment issues using strong problem-solving skills.
Customer Service Representative
Staples
Moose Jaw, Saskatchewan
12.2021 - 11.2022
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to ensure satisfaction.
- Supported customers with product inquiries and order placements to facilitate informed purchasing decisions.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Assisted during sales events to create engaging experiences that encouraged customer participation.
Education
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw, SK12-2022
Bachelor of Science - Information Technology
Punjab University
Chandigarh, India07-2021
Skills
- Effective communication skills with the ability to listen attentively and respond professionally to customer inquiries
- Highly adaptable and organized, capable of managing multiple tasks efficiently in a fast-paced setting and attention to detai
- Strong team player with a proactive attitude and willingness to support others when needed
- Friendly and approachable, fostering an inclusive and welcoming environment for customers and colleagues
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Technology & POS System Proficiency
Languages
English
Full Professional
Hindi
Full Professional
Certification
Computer Proficiency: MS Word, MS Outlook, MS Excel
Affiliations
Got best customer service associate in Prairie in 2023
Timeline
Office Administrative Assistant
CAM Transport
03.2025 - 12.2025
Retail Sales Supervisor
Fas Gas Plus
01.2023 - 02.2025
Customer Service Representative
Staples
12.2021 - 11.2022
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
Bachelor of Science - Information Technology
Punjab University