Pranjal Sharma
Regina,SK
Summary
Experienced financial services professional with a robust skill set in customer service and cash handling. Recognized for reliability, adaptability, and collaborative teamwork. Strong communication skills and excellent problem-solving abilities ensure seamless operations and utmost customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fas Gas, Parkland
01.2022 - 09.2024
- Oversaw daily activities to ensure performance standards met.
- Ensured store environment remained clean, safe, and organized.
- Fostered positive workplace morale by cultivating strong interpersonal connections with team members.
- Tracked financial records to minimize discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted regular inventory audits to ensure accurate stock levels.
- Oversaw inventory to ensure continuous availability and reduce stockouts.
- Guided junior staff members in their professional development.
Customer Service Executive
Canara Bank
11.2019 - 11.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Provided help and advice to clients, identifying sales and referral opportunities.
- Created memorable client interactions through effective use of technology.
- Facilitated comprehensive financial transaction support for clients.
- Listened actively to gain insights into client preferences.
- Increased customer satisfaction through rapid response to inquiries.
- Enhanced customer loyalty through outstanding service.
Bank Teller
State Bank of India, SBI
08.2018 - 10.2019
- Handled numerous transactions during peak times with utmost accuracy.
- Took ownership in addressing and preventing client banking concerns.
- Developed and sustained relationships with partners to maximize business opportunities.
- Exhibited dedication to client satisfaction in a competitive sales setting.
- Strong problem-solving abilities and people skills.
- Demonstrated flexibility and eagerness to learn.
- Balanced cash drawers at shift end.
- Addressed inquiries on transaction history and interest rates.
- Safeguarded sensitive financial data effectively.
- Processed and secured cash handling.
- Guided clients in utilizing mobile applications effectively.
Education
Post-Graduate Certificate - Business Administration And Management
Saskatchewan Polytechnic
Moose Jaw, SK12.2022
Bachelor - Information And Computer Systems
Punjab University
Indian Harbour, NS07.2021
Skills
- Service Excellence
- Financial Transactions Oversight
- Team leadership
- Strategic Decision-Making
- Prioritization and Time Management
- Encouraging Collaborative Efforts
Languages
English
Full Professional
Hindi
Full Professional
Accomplishments
Rewared with excellent customer service in the prairies for the year 2023
Certification
- Certified Bank Teller (CBT) - Alison Empower Yourself
Timeline
Assistant Manager
Fas Gas, Parkland
01.2022 - 09.2024
Customer Service Executive
Canara Bank
11.2019 - 11.2021
Bank Teller
State Bank of India, SBI
08.2018 - 10.2019
Post-Graduate Certificate - Business Administration And Management
Saskatchewan Polytechnic
Bachelor - Information And Computer Systems
Punjab University
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