Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Pranjal Pranjal

Surrey,BC

Summary

Seeking a position that allows me to leverage my proven customer service skills, strong technical aptitude, and dedication to professional service to promote digital and self-service banking options. Eager to join an innovative, forward-thinking organization where I can contribute to a collaborative team and grow professionally.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Representative

Telus Communications
01.2022 - 03.2023
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Collaborated with cross-functional teams to identify and address customer needs.

Manager

The Study Hub Academy
10.2021 - 12.2022
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained computer and physical filing systems.

Education

BBA - Business Management

St. Lawrence College
Kingston, ON
03-2023

Skills

  • Customer Service Excellence: Demonstrated proficiency in addressing and solving customer concerns, inquiries, and feedback with utmost professionalism and courtesy
  • Flexible Availability: Ability to adapt to various shifts and working hours as needed to meet business requirements
  • Sales Acumen: Comfortable and effective in simple sales situations, understanding customer needs and offering relevant solutions
  • Technical Expertise: Proficient with modern technology and software tools, particularly those related to digital banking and self-service solutions
  • Collaboration: Team player with a record of contributing positively to team projects and initiatives

Certification

  • CPSP - Certified Professional Sales Person

  • CSP - Certified Sales Professional

Software

Microsoft Office

Email Marketing

Social Media

Timeline

Sales Representative

Telus Communications
01.2022 - 03.2023

Manager

The Study Hub Academy
10.2021 - 12.2022

BBA - Business Management

St. Lawrence College

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Pranjal Pranjal