Pranjal Makwana
Ottawa
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member (part-time)
HARVEYS
09.2023 - Current
- Took customer orders and processed transactions efficiently.
- Assisted in food preparation, garnishing, and maintaining quality standards.
- Provided excellent customer service and resolved issues promptly.
- Helped with stock management and ensured a well-maintained work environment.
- Managed shifts, workloads, and maintained smooth workflow when in charge.
Medical Office Assistant (Internship)
CBI-Health
02.2025 - 03.2025
- Assisted with daily administrative tasks, including booking appointments and document management.
- Greeted clients, addressed inquiries, and ensured the best possible care.
- Processed insurance submissions, handled payments, and created invoices.
- Managed incoming calls, responded to emails, and directed communication to appropriate clinicians.
- Utilized Clinicmaster EMR software and Microsoft Office Suite to streamline office workflow.
Crew Member (part-time)
BUGER KING
01.2024 - 05.2024
- Served as the primary cashier for front counter and drive-thru operations.
- Assisted in food preparation and maintained service efficiency.
- Collaborated with the team and took leadership when required.
- Resolved customer concerns and ensured high service standards.
Office staff and tutor (part-time)
SUNRISE CLASSES
05.2022 - 12.2022
- Tutored 9th and 10th-grade students, assisted with assessments, and conducted tests.
- Organized and managed classroom activities, ensuring an interactive learning environment.
- Assisted with administrative duties, including managing student fee payments.
- Scheduled and coordinated the head tutor’s calendar.
- Helped organize extracurricular activities for students.
Education
Diploma - Office Administration-General
Algonquin College of Applied Arts and Technology
Ottawa, ON09.2023
Diploma - Office Administrator-Health Services
Algonquin College of Applied Arts And Technology
Ottawa, ON06.2025
Skills
- Effective communication
- Effective time management
- Leadership in group settings
- Adaptability to dynamic environments
- Customer support proficiency
- Streamlined workflows
- Proficient in Microsoft Office Suite
- Analytical problem-solving
- Knowledge of HIPAA compliance
- Strong comprehension skills
- Proficient in task management
Languages
English
Native or Bilingual
Certification
- OHSA, Algonquin College - 1/9/2025
- WHIMS, Algonquin College - 9/25/2024
- Microsoft Office Essential Training - 11/20/203
Timeline
Medical Office Assistant (Internship)
CBI-Health
02.2025 - 03.2025
Crew Member (part-time)
BUGER KING
01.2024 - 05.2024
Crew Member (part-time)
HARVEYS
09.2023 - Current
Office staff and tutor (part-time)
SUNRISE CLASSES
05.2022 - 12.2022
Diploma - Office Administration-General
Algonquin College of Applied Arts and Technology
Diploma - Office Administrator-Health Services
Algonquin College of Applied Arts And Technology
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