Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Pranjal Madaan

Pranjal Madaan

North York,Ontario

Summary

Hard-working professional with experience in consultative sales and customer service. Capable of working in a challenging environment. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

TECHNICAL SALES REPRESENTATIVE

Voysus
01.2023 - 07.2023
  • Receiving around 50-60 calls a day and talking to customers.
  • Pitching different types of plans to the customers.
  • Enrolling customers in the plan and closing the sale.
  • Assisting other team members during their pitch.
  • Provide assistance to customers with ongoing technical support.
  • Prepare and submit sales contracts for orders.


CUSTOMER SERVICE REPRESENTATIVE

Lenskart.com
01.2021 - 06.2022
  • Addressed and resolved customer product complaints empathetically and professionally
  • Answered incoming calls and emails, providing them with the store information and their order status
  • Taking refund requests to the payment department to get the refunds done on time
  • Escalating customer queries to a higher level and making sure that questions are resolved on time
  • Assisted customers in getting the store membership
  • Mentored new hires on call quality and understanding internal procedures
  • Call and email customers to let them know about the new offers and discounts.

CASHIER

24/7 Convenience Store
10.2019 - 03.2020
  • Accepted cash and credit card payments, issued receipts, and provided change
  • Built relationships with customers to encourage repeat business.
  • Provided information regarding products and latest offers and promotions
  • Preserved the store's appearance by arranging and replenishing displays and merchandise racks
  • Directed trash removal and sanitation procedures to keep aisles and register areas organized.


Education

Human Resource Management

Algoma University
Brampton
12.2023

INTERNATIONAL BUSINESS MANAGEMENT

Niagara College
Toronto, ON
04.2023

BACHELOR'S - COMMERCE

Delhi University

Skills

  • Sales Expertise
  • Product Knowledge
  • Client Relationship Management
  • Microsoft office
  • Product and Service Sales
  • Interpersonal skills

Languages

English
Hindi

Certification

  • Certified Nail Technician
  • Certification in Microsoft excel

References

Available upon request

Timeline

TECHNICAL SALES REPRESENTATIVE

Voysus
01.2023 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

Lenskart.com
01.2021 - 06.2022

CASHIER

24/7 Convenience Store
10.2019 - 03.2020

Human Resource Management

Algoma University

INTERNATIONAL BUSINESS MANAGEMENT

Niagara College

BACHELOR'S - COMMERCE

Delhi University

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Pranjal Madaan