Pranitha Gujjula
Waterloo,Canada
Summary
Compassionate and patient-focused healthcare support professional with over four years of experience in hospital outpatient and diagnostic settings, committed to enhancing patient care and service delivery. Expertise in managing EMR workflows, optimizing care coordination, and ensuring exceptional patient experiences within Ontario’s healthcare system. Seeking a Personal Care Specialist role to provide empathetic, hands-on support while contributing to high-quality patient outcomes. Organized and dedicated with a proven track record in fast-paced environments, demonstrating keen attention to detail and strong decision-making skills to effectively manage multiple concurrent tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Adminstrative Assistant
Westwood Physiotherapy
09.2025 - Current
- Supported administrative functions such as filing, record keeping, and data entry for both patient and insurance documentation.
- Proficient with Jane web application for booking appointment and managing direct billing.
- Addressed patient inquiries in person, over the phone, and via email, providing clear information on services, billing, and insurance policies.
- Managed direct billing and insurance claims with major providers, including Sun Life, Green Shield, WSIB, and MVA.
- Processed workplace injury (WSIB) and motor vehicle accident (MVA) claims by collecting the required documentation, verifying coverage, and coordinating with adjusters and healthcare providers.
- Maintained accurate patient insurance records, submitted electronic claims, and followed up on pending or rejected claims to ensure timely resolution.
- Educated patients on claim procedures, coverage details, and treatment approvals with empathy and professionalism.
- Oversaw clinic inventory, braces, and rehabilitation products, ensuring stock availability and timely restocking.
- Collaborated with therapists and management to support seamless clinic operations and patient care delivery.
Senior Patient Relations Executive
Star Hospitals
07.2023 - 02.2025
- Streamlined health check intake workflows, reducing outpatient wait time by 25% and improving care readiness.
- Coordinated CT, MRI, and USG scheduling, cutting average report turnaround time by 30% through workflow optimization.
- Collaborated with NI Lab teams to refine protocols, increasing test accuracy and daily lab output.
- Conducted charge audits and enforced billing SOP’s, achieving zero discrepancies and full billing compliance.
- Led outpatient flow improvements across departments, raising satisfaction scores by 20% via service coordination.
- Implemented a centralized appointment tracking system, reducing patient no-show rates by 18%.
- Partnered with radiology and pathology leads to create daily reporting dashboards for faster diagnostics.
- Led onboarding and training sessions for 10+ new hires, standardizing patient communication and EMR usage.
- Initiated a monthly patient feedback loop, driving continuous improvement in service delivery practices.
Patient Relations Executive
Yashoda Hospitals
05.2021 - 06.2023
- Provided individualized assistance and guided patients through pre-admission and diagnostic procedures, ensuring a seamless experience.
- Supported patients and family members with appointment scheduling, billing concerns, and insurance documentation.
- Assisted with care transition planning for weekend and emergency cases, ensuring continuity and minimal disruption.
- Facilitated compassionate communication between patients and clinical staff and helped resolve concerns quickly and respectfully.
- Maintained accurate EMR records and ensured all updates were completed in a timely, patient-sensitive manner.
- Managed inbound patient inquiries across departments, resolving 95% of issues within first interaction.
- Coordinated with insurance and billing teams to fast-track pre-authorizations and reduce discharge delays.
- Supported weekend and emergency shift transitions, ensuring continuity of outpatient operations.
- Maintained high patient satisfaction through personalized assistance during diagnostic and admission procedures.
Academic Coordinator Dept (Biotechnology)
Satavahana University
06.2019 - 12.2020
- Organized and led 5+ academic seminars and lab technique workshops, increasing student participation by 40%.
- Coordinated logistics for interdepartmental biotech symposiums, managing 100+ attendees and 10+ speakers.
- Mentored a team of juniors on academic research and projects.
- Presentation, leading to 3 teams placing in university-level competitions.
- Collaborated with faculty to develop a peer tutoring program that reduced lab report rework rates by 25%.
- Managed communication between students and department heads, ensuring transparent resolution of academic concerns.
Education
Master of science - Microbiology
Satavahana University
Karimnagar, IndiaBachelor of science - Microbiology
Satavahana University
Karimnagar, IndiaSkills
- Technical Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Electronic Medical Records (EMR), Healthcare Jane web application
- Operations: Patient Intake & Registration, Appointment Coordination, Medical Billing & Coding, Diagnostic Workflow Management, Report Turnaround Optimization
- Administrative Skills: Outpatient Operations, Cross-Department Coordination, Records Management, Pre-Authorization Handling, Insurance Liaison
- Patient Services & Communication: Patient Counseling, Conflict Resolution, Service Recovery
- Leadership & Collaboration: Team Supervision, Multi-Department Liaison, Staff Coordination, Onboarding Support
- Record keeping
- Data entry
- Insurance claims management
- Invoice processing
- Workflow optimization
- EMR management
- Team collaboration
- Customer service excellence
Languages
Hindi
Professional Working
Certification
- Jane web application.
- Insurance and claims
- Empathetic Communication & Emotional Support
- Conflict Resolution & Confidentiality
- Patient Safety and Advocacy
Timeline
Adminstrative Assistant
Westwood Physiotherapy
09.2025 - Current
Senior Patient Relations Executive
Star Hospitals
07.2023 - 02.2025
Patient Relations Executive
Yashoda Hospitals
05.2021 - 06.2023
Academic Coordinator Dept (Biotechnology)
Satavahana University
06.2019 - 12.2020
Bachelor of science - Microbiology
Satavahana University
Master of science - Microbiology
Satavahana University