Praneeth Sai Vegi
Toronto,ON
Summary
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Firstservice Residential
07.2023 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Streamlined communication with customers through the development of a user-friendly online support platform.
Customer Service Representative
Teleperformance
02.2022 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Retail Inventory Associate
Walmart
06.2021 - 02.2022
- Streamlined the restocking process for improved product availability on store shelves.
- Identified discrepancies between physical count and system records, initiating corrective actions as necessary.
- Assisted with managing incoming shipments, verifying accuracy of delivered goods against purchase orders.
- Worked closely with other departments to ensure seamless flow of merchandise from stockroom to sales floor.
- Displayed strong attention to detail when counting items, reducing likelihood of errors or miscounts affecting overall results.
Operations- Operations Executive
Xpressbees Logistics Solutions
07.2019 - 12.2020
- Responsible for vendor issue resolution, vendor account ledger reconciliation
- Acted as single point of contact for Ground staff, vendors, IR team and Billing team regarding shipment related issues
- Created tracker to improve visibility, reducing processing cycle by 33% (-30 Days)
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Responsible for complete end to end POD process - collection, verification & validation of PODs for payment.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
- Assisted in the development of long-term strategies that supported sustainable growth for the company.
- Achieved approx. 36.3% (+INR 4cr/$ 652k ) increase in net working capital by improving vendor relations resulting in accelerated POD collection.
Education
Post Graudate Diploma - Human Resources Management
Georgian College
Toronto, ON12.2022
Post Graduate Diploma - Operations And Supply Chain Management
Fanshawe College of Applied Arts And Technology
London, ON08.2021
Bachelor of Science - Chemical Engineering
National Institute of Technology
Warangal, India05.2019
Skills
- Quality Assurance
- Operations Management
- Warehouse Management Systems (WMS)
- MRP and ERP Systems
- Customer Relationship Development
- Inventory Coordination
- Logistics Management
- Attention to Detail
- Financial Administration
Certification
- Lean Six Sigma Green Belt (ICGB), NIQC International, Bangalore CREDENTIAL IDNIQCI/100719/0983 - Jul 2019
- Product Management, EXIMIUS, IIM Bangalore - Aug 2019
- Startup Fund Raising, EXIMIUS, IIM Bangalore - Aug 2019
- PY0101EN: Python for Data Science, IBM-edX Verified Certificate - Feb 2020
- ORCAD Simulator, Sir M.V.I.T Dept of Electronics - Aug 2017
Timeline
Customer Service Manager
Firstservice Residential
07.2023 - Current
Customer Service Representative
Teleperformance
02.2022 - 06.2023
Retail Inventory Associate
Walmart
06.2021 - 02.2022
Operations- Operations Executive
Xpressbees Logistics Solutions
07.2019 - 12.2020
Post Graudate Diploma - Human Resources Management
Georgian College
Post Graduate Diploma - Operations And Supply Chain Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Chemical Engineering
National Institute of Technology
- Lean Six Sigma Green Belt (ICGB), NIQC International, Bangalore CREDENTIAL IDNIQCI/100719/0983 - Jul 2019
- Product Management, EXIMIUS, IIM Bangalore - Aug 2019
- Startup Fund Raising, EXIMIUS, IIM Bangalore - Aug 2019
- PY0101EN: Python for Data Science, IBM-edX Verified Certificate - Feb 2020
- ORCAD Simulator, Sir M.V.I.T Dept of Electronics - Aug 2017
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