PRANEETH REDDY RIKKALA
Sarnia,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Client Service Professional
H&R Block
Sarnia, ON
01.2022 - 05.2022
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
HCM Analyst
Cantor Fitzgerald
Hyderabad, India
11.2019 - 08.2021
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Updated employee database with changes in job title, salary information or contact details.
- Assisted in developing training programs for staff members.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Operations Associate
Red Line Constructions Pvt Ltd
Hyderabad, India
11.2018 - 11.2019
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
Customer Service Representative
LCBO
Sarnia, ON
06.2022 - Current
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Advised managers on best practices related to performance management processes.
- Reviewed resumes submitted by applicants for open positions.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Human Resource Management
Lambton College of Applied Arts And Technology
Sarnia, ON04-2023
Master of Business Administration
Monroe College
New Rochelle, NY08-2017
Skills
- Talent Management
- Communication Management
- Administrative Skills
- Technical Support
- Effective Planning
- Payroll Processing
- Microsoft Office, Core HR, JIRA, HCM
- Accounts Payable and Receivable
- Operations Support, Strategic Planning
Timeline
Customer Service Representative
LCBO
06.2022 - Current
Client Service Professional
H&R Block
01.2022 - 05.2022
HCM Analyst
Cantor Fitzgerald
11.2019 - 08.2021
Operations Associate
Red Line Constructions Pvt Ltd
11.2018 - 11.2019
Human Resource Management
Lambton College of Applied Arts And Technology
Master of Business Administration
Monroe College
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