Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Praneetha Saikumar

Summary

Empathetic and adaptable professional with experience in funding analysis, client support, and community outreach. Proven ability to build trust with diverse populations through empathetic communication. Bringing a positive & person-centered service with skills in managing sensitive documentation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Analyst – Funding

First National Financial LP
04.2023 - Current
  • Coordinated with diverse parties to ensure timely and compliant documentation, applying strong communication and problem-solving skills in high-pressure environments.
  • Maintained detailed records and ensured accuracy across sensitive legal and financial documents, demonstrating high accountability and attention to compliance.
  • Adapted quickly to complex cases, resolving client-facing issues and collaborating cross-functionally to support efficient closing of deals.
  • Applied risk mitigation procedures and regulatory awareness (including AML and confidentiality standards), prior to processing advances.
  • Supported team-wide initiatives with consistent documentation, follow-through, and interpersonal coordination, reflecting reliability and process integrity.

Customer Service Representative

Cash Money
12.2021 - 03.2023
  • Delivered solution-oriented service by understanding each client’s financial situation.
  • Maintained records of client interactions accurately contributing to effective case management.
  • Processed tailor-made loans for individuals ensuring customer satisfaction.
  • Built trusted relationships by delivering consistent, empathetic service to customers facing economic hardship.
  • De-escalated sensitive situations with professionalism and care ensuring positive resolution.
  • Set up appropriate payment terms and credit applications complying with risk mitigation procedures.
  • Provided excellent customer service in inbound and outbound calls.
  • Contributed to a safe work environment, adhering to health and safety guidelines and regulations.

Poll Official, Retirement Homes of Ancaster/Dundas

Elections Ontario
06.2022 - 06.2022
  • Worked closely with the Residence Manager and Deputy Returning Officer (DRO) to coordinate in-home polling procedures and adapt to the unique needs of each retirement residence.
  • Provided hands-on assistance to elderly residents, ensuring accessibility throughout voting process.
  • Built trust and comfort quickly with senior voters by actively listening, addressing concerns, and clearly explaining ballot procedures.
  • Supported elderly residents with mobility, visual, and hearing impairments in navigating ballots within the retirement home.
  • Fostered a calm and reassuring atmosphere to reduce anxiety or confusion among senior voters.
  • Created welcoming environment that encouraged participation by engaging in social activities.
  • Verified elector’s information and issues ballots accordingly ensuring accuracy.

Development Support Worker – Child & Youth Services

St. Joseph's Degree & PG College
09.2017 - 02.2020
  • Provided direct emotional and developmental support to orphaned and vulnerable children, including those with disabilities, focusing on trauma-informed care and social inclusion.
  • Facilitated art-based therapeutic activities to enhance self-expression, boost self-worth, and support emotional healing.
  • Organized inclusive group sessions that encouraged youth interaction to increase social connection.
  • Guided youth in overcoming challenges to enhance their confidence and provided support in education through tutoring.
  • Worked with caregivers and local NGOs to create more nurtured environment for children.
  • Contributed to fundraising and community outreach efforts to improve care resources.

Education

Post Graduate Diploma - International Business

Lambton College
Mississauga, ON

BBA -

Osmania University
Hyderabad, India

Skills

  • Conflict de-escalation
  • Active listening and rapport-building
  • Crisis response preparedness
  • Confidentiality and ethical conduct
  • Team collaboration and leadership
  • Critical thinking & Attention to detail
  • Microsoft office
  • Documentation and reporting
  • Multitasking Abilities with Time management
  • Calm Under Pressure

Certification

  • First Aid & CPR
  • Non-Violent Crisis Intervention (NVCI) - Willing to Obtain
  • Vulnerable Sector Check - Ready on request
  • WHIMS

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Malayalam
Limited Working
French
Elementary
Korean
Elementary

Timeline

Analyst – Funding

First National Financial LP
04.2023 - Current

Poll Official, Retirement Homes of Ancaster/Dundas

Elections Ontario
06.2022 - 06.2022

Customer Service Representative

Cash Money
12.2021 - 03.2023

Development Support Worker – Child & Youth Services

St. Joseph's Degree & PG College
09.2017 - 02.2020

Post Graduate Diploma - International Business

Lambton College

BBA -

Osmania University

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Praneetha Saikumar