Praneet Sangra
Surrey,BC
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
10
10
years of professional experience
Work History
Telecom Technician
Telus Communications
02.2024 - Current
- Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
- Drive to customers home to install the equipment in a safe and responsible manner.
- Troubleshoot any issues the customer may have.
- Walk the customer through the products after installation and educate the customer on their usage.
- Comfortable using a ladder, basic electrical and construction tools,wiring and handheld equipment.
Customer Service Representative
Esso Gas Station
11.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
- Operate cash register.
- Provide advice about merchandise.
- Provide friendly customer service.
- Maintain sales record for inventory control.
- Stocking inventory.
- Maintaining cleanliness of store and surrounding gas site.
Food Service Supervisor
Mun'cheez Pizza Mart
01.2022 - 10.2022
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Food Service Supervisor
Alexandra Pizza
03.2021 - 12.2021
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
Security Officer
VP Protection
10.2018 - 02.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Telecommunications Supervisor
BSNL
09.2014 - 01.2017
- Enhanced network performance by analyzing system data and implementing strategic improvement plans.
- Supervise, coordinate and schedule the activities of field crews who trench ,lay, joint and spice OFC CABLE
- Responsible for evaluating electrical connections while installation and perform design of OFC laying.
- Responsible for providing on job training to workers and new employees.
- Responsible for solving technica and work related problems in a timely manner.
- Responsible for maintaining inventory of required supplies and order supplies as required.
- Ensure work safety regulations are followed.
- Identify troubleshooting process,equipment and telecom operation related issues.
Education
Post-Baccaleurate Diploma - Project Management
Lambton College of Applied Arts And Technology
North York, ON04.2020
Bachelor of Technology - Electronics And Communication Engineering
Punjab Technical University
Chandigarh, India04.2014
Skills
- Equipment monitoring
- Device Installation
- System Repair
- Proactive
- Problem solving
- Tenacity
- Positive attitude
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Telecom Technician
Telus Communications
02.2024 - Current
Customer Service Representative
Esso Gas Station
11.2022 - 10.2023
Food Service Supervisor
Mun'cheez Pizza Mart
01.2022 - 10.2022
Food Service Supervisor
Alexandra Pizza
03.2021 - 12.2021
Security Officer
VP Protection
10.2018 - 02.2021
Telecommunications Supervisor
BSNL
09.2014 - 01.2017
Post-Baccaleurate Diploma - Project Management
Lambton College of Applied Arts And Technology
Bachelor of Technology - Electronics And Communication Engineering
Punjab Technical University
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