Pranay Vyas
Etobicoke,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer service representative
Talash infosoft
03.2021 - 02.2022
- Responded to customer inquiries via phone, email, and chat
- Resolved customer complaints and issues in a timely and professional manner
- Assisted customers with product information, pricing, and availability
- Conducted follow-up calls to ensure customer satisfaction
- I have experience with various customer service software and tools, including CRM systems, ticketing systems, chatbots, and social media platforms
- As a customer service representative, I understand the importance of attention to detail in ensuring customer satisfaction
- I am able to identify opportunities for sales and provide customers with relevant information to help them make informed purchasing decisions.
Sales associate
Shreedhar stores
04.2022 - 11.2022
- Greeted customers in a warm and friendly manner, creating a positive first impression
- Resolved customer issues promptly and efficiently, ensuring customer satisfaction
- Maintained a well-organized and visually appealing front desk area, creating an inviting atmosphere
- Managed customer check-ins and check-outs efficiently, ensuring a smooth process and handled cash transactions, processed payments accurately, and provided receipts
- Maintained and updated customer records and ensured confidentiality of sensitive information in addition helped customer in choosing additional or complementary products thus increasing cross and up selling.
Education
Bachelor's in commerce -
GUJARAT UNIVERSITY
Foundation level -
INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA
Skills
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks efficiently
- Positive attitude and ability to remain calm under pressure
- Sales skills and experience in upselling products and services
- Bachelor's degree in business administration
- Certified Customer Service Professional (CCSP)
- Microsoft Excel
- Complaint Handling
Achievements Awards
- Completed First level of Indian chartered accountant exams and gained considerable knowledge regarding Asset management, Cash flows, and analyze financial data.
- Completed government approved course of Computer technology from Krishna computer center and obtained Grade A and gained considerable knowledge regarding MS office and maintaining operating system.
Personal Information
Date of Birth: 08/31/1999
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Getting to know customers on a personal level and understanding their unique needs and preferences
- Strong interest in politics and staying up to date on current events and political developments
- Keen on learning about electronic products and keeping up with the latest advancements in technology
- Learning about customs, traditions, and beliefs
Timeline
Sales associate
Shreedhar stores
04.2022 - 11.2022
Customer service representative
Talash infosoft
03.2021 - 02.2022
Bachelor's in commerce -
GUJARAT UNIVERSITY
Foundation level -
INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA
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