Pranay Patel
Regina,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS Canada/Rogers Hi-Speed Internet
10.2023 - Current
- Trained to access the customers account and authenticate while accessing their personal information and data
- Ability to communicate and manage huge call flow during peak holiday season and hours
- Handling customer queries and issues regarding their account and trying to resolve the issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier/Customer Service
Burger King
04.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shift Supervisor
Pizza Hut
05.2019 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
Associate of Science - Health Sciences
University Of Regina
Regina, SK12.2021
Skills
- Consultative Sales
- Information Security
- Appointment Scheduling
- Call Management
- Active listening
- Software proficiency
- Computer literacy
- Medical billing knowledge
- Task prioritization
- Analytical thinking
- Decision-making abilities
- Effective communication
- Follow-up skills
- Healthcare industry understanding
- Appointment scheduling
- Adaptability and flexibility
- Professional demeanor
- Call center experience
- Time management
- Goal setting
Accomplishments
Volunteering for youth program during Summer 2021-22 at the UNIVERSITY OF REGINA.
Certification
- Food Handler Certification, 08/01/21, 08/01/26
- Serve It Right Saskatchewan, 02/01/22, 02/01/27
Additional Information
Volunteering for the youth program during summer 2021-22 at the University of Regina.
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Customer Service Representative
HGS Canada/Rogers Hi-Speed Internet
10.2023 - Current
Cashier/Customer Service
Burger King
04.2022 - Current
Shift Supervisor
Pizza Hut
05.2019 - Current
Associate of Science - Health Sciences
University Of Regina
- Food Handler Certification, 08/01/21, 08/01/26
- Serve It Right Saskatchewan, 02/01/22, 02/01/27
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