Pranay Parikh
Chennai
Summary
Dynamic Banking Professional || Expertise in Relationship Management & Customer Service || Proven Track Record in Revenue Generation and Compliance || Multilingual Leader in Team and Operation
Overview
10
10
years of professional experience
Work History
Seasonal Fulfillment Associate
Amazon
11.2024 - Current
- Operated material handling equipment (including pallet jacks and hand trucks) to move inventory efficiently across the fulfillment center, ensuring timely order processing.
- Inspected and assessed product quality prior to packaging and shipping, maintaining high standards of quality assurance and minimizing returns.
- Collaborated with cross-functional warehouse teams to streamline workflows, meet production targets, and support daily operational goals.
- Utilized Warehouse Management Systems (WMS) to track inventory movements, update stock levels, and maintain accurate records.
- Trained and onboarded new associates, delivering guidance on standard operating procedures (SOPs), equipment handling, and workplace safety protocols.
- Consistently exceeded productivity benchmarks, contributing to improved warehouse performance and reduced turnaround times.
Key Account Manager
IndusInd Bank
08.2022 - 07.2023
- Managed a portfolio of 550+ retail banking customers, delivering personalized relationship management and tailored financial solutions.
- Generated significant revenue through strategic engagement with portfolio clients, upselling and cross-selling a wide range of banking products, including savings, investments, and insurance.
- Acquired new high-potential customers, driving consistent portfolio expansion and contributing to branch business growth targets.
- Led a team of 12, including 9 Customer Service Officers, 2 Branch Development Executives, and 1 Deputy Branch Manager—ensuring smooth operations, service excellence, and target achievement.
- Ensured 100% compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines, minimizing operational and regulatory risk.
- Monitored portfolio book growth, regularly analyzing customer activity, revenue contribution, and service gaps to optimize performance.
- Maintained high customer satisfaction (CSAT) scores by offering proactive support, timely query resolution, and personalized financial advisory.
- Enhanced customer financial literacy through regular portfolio reviews and investment education, leading to improved decision-making and client retention.
Retail Operation Executive
HDFC Bank
09.2021 - 07.2022
- Managed end-to-end retail banking operations, including centralized processing unit (CPU) activities, ensuring adherence to turnaround time (TAT) and service level agreements (SLAs).
- Oversaw document verification and authorization processes with a strong focus on accuracy, compliance, and risk mitigation.
- Acted as the Operations Lead in the absence of the Team Leader, maintaining workflow continuity, team coordination, and issue resolution.
- Led a team of 17 Retail Operations Executives, driving operational efficiency, task delegation, and daily process monitoring.
Network Engineer
CSS Corp ( Movate )
07.2019 - 08.2021
- Provided operational support to Sales Engineers, ensuring timely issue resolution and seamless escalation to the appropriate technical or service teams.
- Handled client queries across APAC regions, delivering prompt and effective solutions while maintaining service excellence.
- Maintained high customer satisfaction levels by offering clear communication, proactive follow-ups, and dependable support aligned with client expectations.
- Monitored network performance using diagnostic tools to ensure optimal functionality.
Senior Relationship Officer
Wipro Technologies CDC 5 SEZ
09.2018 - 07.2019
- Led outbound sales initiatives, proactively engaging potential customers to promote RAKBANK’s credit card balance transfer services.
- Successfully facilitated high-volume credit card balance transfers from competitor banks, contributing to revenue and portfolio growth.
- Maintained strong customer satisfaction levels by delivering clear, compliant, and solution-oriented service throughout the sales process.
- Ensured strict adherence to Quality Assurance (QA) protocols, maintaining compliance with internal and regulatory standards.
- Managed and mentored a team of 21 Relationship Officers, overseeing daily performance, coaching for results, and driving team targets.
Priority Relationship Manager
Axis Bank
09.2017 - 09.2018
- Managed a portfolio of 450+ customers, providing personalized financial advisory and relationship management to drive engagement and retention.
- Generated revenue from both existing portfolio and walk-in customers by identifying and fulfilling their financial needs through targeted product offerings.
- Cross-sold a comprehensive suite of banking products—including loans, credit cards, investments, and insurance—to enhance customer financial wellbeing.
- Acquired new clients proactively, contributing to consistent portfolio expansion and meeting branch-level business targets.
- Ensured 100% compliance with KYC and AML regulations, mitigating risk and aligning with regulatory requirements.
- Tracked and analyzed book growth, regularly evaluating portfolio performance to identify revenue opportunities and service gaps.
- Maintained high customer satisfaction scores through proactive engagement, issue resolution, and exceptional service delivery.
- Conducted investment education sessions, improving client financial literacy and empowering them to make informed financial decisions.
Personal Banker Sales
HDFC Bank
06.2015 - 10.2016
- Managed a portfolio of 300+ banking clients, delivering tailored financial advice and high-touch relationship management to ensure retention and satisfaction.
- Generated consistent revenue by engaging both portfolio and walk-in customers, identifying opportunities for product upselling and cross-selling.
- Cross-sold a broad range of banking products—including deposits, credit cards, loans, and investment solutions—aligned with customer needs and financial goals.
- Acquired new customers strategically, expanding the client base and contributing to branch-level growth and profitability targets.
- Ensured full compliance with KYC and AML regulations, safeguarding the bank against financial and reputational risk.
- Monitored portfolio performance, regularly tracking book growth, customer activity, and revenue contribution to optimize client engagement strategies.
- Maintained high customer satisfaction levels through prompt service, personalized support, and proactive problem resolution.
Education
PG Diploma - Management And Leadership Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
Bachelor of Arts - BCA
Alpha Arts And Science College
Chennai06-2014
High School Diploma -
Koilpillai Matriculation Higher Secondary School
Chennai04-2011
High School Diploma -
Koilpillai Matriculation Higher Secondary School
Chennai04-2009
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Time management
- Detail-oriented
- Warehouse operations
- Fulfillment processing
- Multitasking and organization
- Quality assurance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Tamil
Full Professional
Timeline
Seasonal Fulfillment Associate
Amazon
11.2024 - Current
Key Account Manager
IndusInd Bank
08.2022 - 07.2023
Retail Operation Executive
HDFC Bank
09.2021 - 07.2022
Network Engineer
CSS Corp ( Movate )
07.2019 - 08.2021
Senior Relationship Officer
Wipro Technologies CDC 5 SEZ
09.2018 - 07.2019
Priority Relationship Manager
Axis Bank
09.2017 - 09.2018
Personal Banker Sales
HDFC Bank
06.2015 - 10.2016
PG Diploma - Management And Leadership Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - BCA
Alpha Arts And Science College
High School Diploma -
Koilpillai Matriculation Higher Secondary School
High School Diploma -
Koilpillai Matriculation Higher Secondary School
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