Pranay Khanna
Delta,BC
Summary
Dependable and experienced retail sales professional with a proven track record in thriving in dynamic, high-performance environments. Demonstrated expertise in efficiently processing transactions, handling cash, utilizing registers, and organizing merchandise. Committed to ensuring exceptional customer satisfaction by seamlessly addressing customer requests, needs, and concerns.
Overview
1
1
year of professional experience
Work History
Retail Associate
Shoppers Drug Mart
05.2024 - 06.2024
- Assisted 50+ customers daily with purchases and inquiries, contributing to a 15% increase in reward program sign-ups.
- Maintained store organization, boosting positive feedback by 20%.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Managed returns for 10 customers per shift, achieving a 95% satisfaction
rate.
Customer Service Representative
Krispy Kreme Doughnuts
11.2023 - 12.2023
- Demonstrated exceptional customer service by efficiently managing front counter operations, addressing customer concerns promptly, and thoroughly educating an average of 200 customers per day about products, promotions, and loyalty programs.
- Coordinated special events and promotions, increasing customer engagement by 20% and boosting overall satisfaction levels through effective event management.
- Strictly adhered to company policies and procedures, maintaining a compliance rate of 100% and prioritizing customer satisfaction in all interactions.
Retail Associate
Staples
02.2023 - 07.2023
- Managed daily operations in customer service and merchandise processing, ensuring a welcoming atmosphere for approximately 150+ customers daily.
- Administered daily shipments and cash office operations, handling around $3,000 in transactions daily with a 95% accuracy rate in financial reporting.
- Assisted in maintaining store cleanliness and organizational tasks, contributing to a 10% improvement in store efficiency ratings.
- Addressed customer inquiries efficiently, maintaining a customer satisfaction rating of over 90%.
- Executed scheduled markdowns with precision, managing inventory worth approximately $10,000 monthly and ensuring compliance with corporate pricing policies.
Education
High School Diploma -
Seaquam Secondary School
Delta, BC2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Time Management
- Work Ethic and Integrity
- Cash Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Interests
Football:
- Dedicated member of the school football team for the past four years, contributing 10 hours a week and demonstrating teamwork, discipline, and leadership
Clubs:
- Executive of the Economics Club, actively involved in organizing events and fostering discussions on economic topics
- Active member of the Podcast Club, contributing to the creation and production of engaging content
- Member of the Political Club, participating in debates and discussions on current political issues
Family Store:
- Assist and support in the day-to-day operations of a family-owned retail store every weekend, gaining valuable experience in customer service, inventory management, and business operations
Timeline
Retail Associate
Shoppers Drug Mart
05.2024 - 06.2024
Customer Service Representative
Krispy Kreme Doughnuts
11.2023 - 12.2023
Retail Associate
Staples
02.2023 - 07.2023
High School Diploma -
Seaquam Secondary School
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