Pranay Bhayani
SCARBOROUGH,ON
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Delta Hotel By Marriott Markham
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Working with OPERA Property Management Software
Guest Services Agent
Sheraton & Bestwestern Parkway Toronto North
02.2023 - 09.2023
- Welcomed guests on arrival, displaying friendly and professional approach.
- Streamlined check-in process to decrease wait time and increase guest satisfaction.
- Collect room deposit, fees and payments.
- Assisted guests with luggage and provided directions towards the room to enhance their experience.
- Developed and maintained courteous and effective working relationships,
- Greetings members of the loyalty programme and thanking them for their loyalty towards the brand.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Dual brand experience
Guest Service Associate
Crowne Plaza Pune City Centre
08.2019 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
- Used Opera to check daily record sheets, guest accounts and available vouchers.
Industrail Trainee
Taj Lands End
07.2017 - 10.2017
- Worked in all major four operational departments Front Office, Housekeeping, Food Production and Food & Beverage Services.
Education
Ontario College Graduate Certificate - Hotels, Resorts & Restaurant Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2023
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Silvassa, India04.2019
Skills
- Guest services
- Guest Engagement Skills
- Quick Learner
- Team Player
- Microsoft Office ( Powerpoint, Word, Excel)
Certification
- Smart Serve
Timeline
Front Desk Agent
Delta Hotel By Marriott Markham
09.2023 - Current
Guest Services Agent
Sheraton & Bestwestern Parkway Toronto North
02.2023 - 09.2023
Guest Service Associate
Crowne Plaza Pune City Centre
08.2019 - 04.2021
Industrail Trainee
Taj Lands End
07.2017 - 10.2017
Ontario College Graduate Certificate - Hotels, Resorts & Restaurant Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
- Smart Serve
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