Summary
Overview
Work History
Education
Skills
Websites
Career Related Skills
Highlights Of Proficiencies
Timeline
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PRANAVY SIVAMOORTHI

Caledon,ON

Summary

Dedicated customer service representative providing exceptional customer service through active listening and problem solving. With over 4 years of relevant experience in fast paced environments, seeking a full-time role.

Overview

8
8
years of professional experience

Work History

Property Claims Representative (Level II Adjuster)

Intact Financial Corporation
11.2021 - 01.2024
  • Promoted to Level II Adjuster effective July 2023
  • Corresponded as liaison as primary contact and intermediary with insureds, vendors, and third-party providers in timely manner to expedite claims maintaining strong client relationships and collaborating with various departments within organization
  • Managed portfolio of complex property claims including water damage, natural disasters, theft, etc
  • Across Ontario ensuring prompt and fair settlements
  • Managed high-volume workload, averaging ~20 new claims or transfers per week, showcasing exceptional multitasking abilities and proficiency in handling complex cases within strict timelines
  • Investigated, evaluated, and settled low to intricate complexity claims through direct handling and claims examination
  • Maintained detailed and accurate claims files, facilitating effective communication with all parties involved
  • Obtained knowledge of various claim losses, adhering to policy coverages, reserves, and legislation, and within company guidelines and best practices
  • Utilized various software; Xact Analysis, Contact Claims, Salesforce, Claims Onside, Avaya
  • Proactively identified and coordinated pre-loss recovery opportunities, including salvage and subrogation, to minimize claim losses
  • Processed payments and denials in accordance with established authority levels, policy conditions, guidelines, and service levels
  • Provided mentorship and support to team members, contributing to positive team dynamic and fostering professional growth
  • Achieved NPS (Net Promoter Score) of 85% and maintained perfect IFR (Initial File Review) score of 100%, reflecting consistently high levels of customer satisfaction and quality assurance.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.

Barista and Key Holder

Bean & Pearl
08.2017 - 09.2019
  • Provide quality customer service, resolve customer issues and answering questions in a professional and courteous manner
  • Partnered with team of 13 members, continuously surpassed daily sale targets of $2,000 through various implemented service strategies such as upselling higher margin products which increased store profit up 20%
  • Executed weekly inventory hauls which involves maintaining paperwork in accurate and efficient manner
  • Diligently submitted orders into POS system and processed orders to ensure optimal inventory levels and quality of in-stock items
  • Perform and supervise staff with daily opening and closing procedures and protocols, guaranteeing day to day management
  • Prepare and serve drinks and food in accordance with health codes and café standards.

Cashier

FreshCo
02.2017 - 07.2017
  • Engaged in daily department tasks such as stocking and creating attractive merchandise displays
  • Supported 150 shoppers with checking out, returning items, and provided friendly and attentive responses to customer queries and issues
  • Utilized strong attention to detail skills to ensure count money in cash drawer amounts are accurate at all times.

Product Quality Control Associate

Amazon Fulfillment Centre
06.2016 - 09.2016
  • Executed on average 120 inspections daily and conducted testing of materials and carts to confirm production of high-quality products which are free of flaws and inconsistencies
  • Provided in-process product inspection and testing, labelling inspection, material inspection, and final product inspection of 20 carts per hour
  • Regularly updated records to sustain comprehensive data for management review
  • Recorded assessments electronically into file review database using an iPad.

Education

Bachelor of Arts - Health And Society - Honours

York University
Toronto, ON
04.2021

Skills

  • Records Management
  • Customer Support
  • Client Service
  • Client Relationship Building
  • Goal-oriented mindset
  • Multitasking
  • Interpersonal Skills
  • Time management abilities
  • Problem-solving abilities
  • Decision-Making
  • Teamwork and Collaboration
  • Task Prioritization
  • Written Communication
  • Organizational Skills
  • Team building
  • Attention to Detail

Career Related Skills

  • Proficient in Microsoft Office Suite (Word, Excel (Intermediate), Outlook, PowerPoint) and Google Suite
  • Excellent interpersonal skills to interpret, obtain and communicate accurate information
  • Strong organizational, time management and multi-tasking skills
  • Ability to work independently as well as part of a high performing team
  • Bilingual (Proficient in English and Tamil)

Highlights Of Proficiencies

  • Collaborative Problem Solving
  • Data entry
  • Quantitative Analysis
  • Conflict Resolution
  • Customer Service/Client Management
  • Valuation
  • Records Management
  • Quality Control

Timeline

Property Claims Representative (Level II Adjuster)

Intact Financial Corporation
11.2021 - 01.2024

Barista and Key Holder

Bean & Pearl
08.2017 - 09.2019

Cashier

FreshCo
02.2017 - 07.2017

Product Quality Control Associate

Amazon Fulfillment Centre
06.2016 - 09.2016

Bachelor of Arts - Health And Society - Honours

York University

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PRANAVY SIVAMOORTHI