Pranav Sharma
Terrace
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Natural leader takes initiative and build cordial relationships with customers. Analyzes sales figures, creates, and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
10
10
years of professional experience
Work History
Home Support Worker
TCS (Thompson Community Service)
10.2024 - Current
- Providing Physical Support which may include helping with household tasks and personal care
- Providing emotional support for an individual and their families
- Supporting and helping with health care needs, including routine checks or administering medication
- Encouraging and supporting the development of new skills
- Teaching life skills, such as shopping, using public transport and paying for bills working with other healthcare professionals to ensure that all support meets the highest possible standards
- Helping people take part in activities they enjoy
Client Support
TDCSS
04.2022 - Current
- Assisting clients with household chores and administrating medications and taking care of their personal need
- Taking them for Medical appointments and for shopping according to their schedules and goals
- Updating notes and evaluating their daily behavior and reporting important things to supervisors and managers
- Active participation in all meetings with managers to discuss their performance and behavior
- Planning appropriate routine according to the special needs of every individual client and helping them to flourish in the society
Housekeeper
Bear Country Inn
09.2021 - 03.2024
- Time management skills
- Attention to detail
- Communication skills
- Interpersonal skills
- Flexibility
- Customer service
- Housekeeping hard skills
Night Filler and Merchandise Support
Walmart
05.2022 - 08.2022
- Keeping shelves stocked
- Stack bulky goods safely
- Maintaining high standards of cleanliness around the store
- Offloading delivery truck and stacking all the required items on the floor
- Contribute to safe clear and hazard free work environment through adherence of all companies safety policies and procedures
Customer Service Consultant
Geeks Tech Support
01.2017 - 01.2018
- Data entry in ERP systems with highest accuracy
- Assisted office administration, Operations Manager, and customers on inventory and receiving inquiries
- Communication to carriers to schedule inbound and outbound shipments
- Created new responsibilities, processes, procedures, and training manuals
Account Manager
Kocher InfoTech
01.2015 - 01.2016
- Develop strong relationships with customers and key stakeholders of the business
- To identify new business opportunities within existing clients
- Issue resolution
- Quality control of assignments with high level of attention to detail to ensure 100% accuracy
- Reporting to Operational Manager
- Assisted in IT by evaluating, and diagnosing technical problems such as maintenance, repair, upgrade, and configuration and troubleshooting of desktops, software, and hardware
Education
Diploma in Business Administration -
COST MOUNTAIN COLLEGE
Skills
- Adaptable
- Responsible
- Phone Manner
- Client Relationship-Building
- Microsoft Word
- Microsoft Excel
- Customer Needs Assessments
- Confidential Records Management
- Business Strategies
- Operational Efficiency
- Conflict Resolution Techniques
References
References can be generated upon request.
Languages
- English, Native or Bilingual
- Hindi, Native or Bilingual
- Punjabi, Native or Bilingual
Timeline
Home Support Worker
TCS (Thompson Community Service)
10.2024 - Current
Night Filler and Merchandise Support
Walmart
05.2022 - 08.2022
Client Support
TDCSS
04.2022 - Current
Housekeeper
Bear Country Inn
09.2021 - 03.2024
Customer Service Consultant
Geeks Tech Support
01.2017 - 01.2018
Account Manager
Kocher InfoTech
01.2015 - 01.2016
Diploma in Business Administration -
COST MOUNTAIN COLLEGE