PRANAV PRABHAT
Brampton,Canada
Summary
Proactive and Versatile banking professional experienced in working with businesses. Proficient in standard industry practices, regulatory requirements and market conditions with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Banking Specialist
TD Canada Trust
11.2021 - Current
- New business acquisition through multiple channels-branch/ phone/ client referrals-create virtual centres of influence
- Business generation through interaction with different departments of the bank such as branch/ wealth/ investments team
- Handling and processing of customer applications is regards to credit applications, maintenance and account openings
- Coaching new team members through shadowing / one on one discussions by focusing on functional/behavioral skills for goals and objectives to be met
- Adhering to credit and KYC/ KYB compliance in order to curtail any fraudulent activities
- Timely escalating any concerns to the appropriate channel
- Liaising with different banking channels in order to ensure smooth day to day operations
- Upselling/ cross selling based on customer needs and requirements
Personal Banking Associate/ Financial Advisor
TD Canada Trust
11.2018 - 10.2021
- Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self-serve areas of the branch with the goal to deliver a legendary customer experience and create a positive 'First Impression' by greeting and engaging them in a range of sales, service and informational conversations
- Contribute toward the achievement of branch business objectives by meeting or exceeding individual sales goals
- Identify and refer customers to internal Bank partners as appropriate
- Plan and execute relationship building activities
- Contribute to the branch objective for Operational Excellence by adhering to Credit Compliance, audit and ROA visits, branch compliance and non-credit losses
- Be knowledgeable of and comply with Bank and industry codes of conduct and with processes and regulations
- Ensure necessary due diligence is taken to support the accuracy of all customer transactions
Branch Manager, Retail Branch Banking (Manager)
ICICI BANK Ltd.
Gurgaon, India
03.2015 - 04.2018
- Responsible for over-all compliance health including auditory and regulatory requirements
- Pivotal role for leading, monitoring and motivating the branch team for business generation (involving capital market related investments such as mutual funds etc) through client servicing
- Handling of service issues from end to end and primarily responsible for controlling and handling client complaints and escalations
- Interfacing with clients to pitch and acquaint them with products like savings/current accounts, savings bonds, securities as well as assist in opening/closing of accounts
- Facilitating customer oriented operations & ensuring customer satisfaction by achieving delivery & service quality norms
Manager, Branch Service Delivery Leader
YES BANK Ltd.
Gurgaon, India
02.2013 - 03.2015
- Interacting at various levels with various departments to provide efficient customer service
- Timely opening and activation of the accounts through liaising with the CPU
- Handle branch operations, including teller line and new accounts
- Providing end to end resolution to customer queries through proper channels
- Create loyalty and return business through excellent CRM practices
- Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets
Officer in Charge
CITIBANK N.A
Lucknow, India
12.2007 - 01.2013
- Complete handling of large corporates like Sony, Pepsi Co etc vis a vis their service and operational requests involving Trade securities transaction, along with issues resolution
- Payment processing for corporate clients and monitoring payments issued to people with similar names/ entities as on the designated list
- Reviewing AML / Sanctions cases, conducts interviews and collecting sufficient identification / digital evidence to ensure AML/ ATF regulations are adhered to
- Have in depth experience for managing non-criminal investigations
- Good knowledge of investigative techniques, AML, and criminal trends, and analysis
- Held company certifications on Anti Money laundering, global bank robbery prevention and response, fraud awareness
- Managing daily operations of team ensuring end to end processing and while being aligned to the SLA (service level agreements)
- Statutory Compliance - taking adequate measures to ensure conformance to guidelines prescribed by RBI and other regulatory authorities
- Successfully established policy and procedures governing membership of the bank in the Clearing House
- Inward & Outward remittances for Retail & Corporate Clients, Exports and Imports Bills realization, Bank Guarantee, Letter of Credit (part of ICG/ CMB GTS (global transactional services and trade desk liasons)
Education
Master of Business Administration - Finance And Marketing
Jaipuria Institute of Management
Lucknow04-2006
Bachelor of Management Science -
Lucknow University
Lucknow01.2003
Skills
- Credit analysis
- KYC compliance
- Customer acquisition
- Team coaching
- Conflict resolution
- Communication skills
Certification
- Certified by IIBA in Business Analysis
- Branch Compliance Officer's certified
- Investment Funds in Canada course from Canadian Securities Institute
- Enrolled for ACAMS certification
- Pursuing Conduct and Practices handbook from CSI
Languages
- English
- Hindi
Volunteer Experience
Volunteer Tutor, Canadian Council on Rehabilitation and Work, Enhancing financial literacy in disabled and low income group adults, ABC Money Matters and TD Bank, Brampton
Hobbies and Interests
- Travel
- Cooking
- Photography
- Reading
Personal Information
Date of Birth: 01/21/82
Knowledge Domain
- Financial processes execution
- KYC requirements and enhanced due diligence
- Fraud and compliance
- Investment products knowledge
- Policy implementation for process controls
- Risk and anti-money laundering
- Team management
Timeline
Business Banking Specialist
TD Canada Trust
11.2021 - Current
Personal Banking Associate/ Financial Advisor
TD Canada Trust
11.2018 - 10.2021
Branch Manager, Retail Branch Banking (Manager)
ICICI BANK Ltd.
03.2015 - 04.2018
Manager, Branch Service Delivery Leader
YES BANK Ltd.
02.2013 - 03.2015
Officer in Charge
CITIBANK N.A
12.2007 - 01.2013
Master of Business Administration - Finance And Marketing
Jaipuria Institute of Management
Bachelor of Management Science -
Lucknow University