PRANAV MANIKANDA DAS
Waterloo,Canada
Summary
Experienced Technical Support Associate with years of experience in resolving hardware and software issues.I excel in effective communication to ensure customer satisfaction. Dedicated to proactive problem-solving and maintaining smooth IT operations.
Overview
1
1
Certification
Work History
TECHNICAL SUPPORT ENGINEER (Windows)
CANYPRO TECHNOLOGIES
Bangalore, India
- Contributed to the day-to-day management of Active Directory, gaining hands-on experience in user account administration, authentication processes, and access control
- Allocated Access rules For each user using Active Directory
- Collaborated with the IT team to implement security measures within Active Directory
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Established network specifications and analyzed workflow, access, information, and security requirements
- Created patches and solutions to fix bugs in existing applications
- Completed reports detailing network and systems performance, costs, and downtime issues.
TECHNICAL SUPPORT ASSOCIATE
BSOFT EDUCATION PVT LTD
Bangalore, India
- Provided first level software and hardware support
- Log all IT Service Desk interactions in an online support system
- Implemented and supported Microsoft Exchange features, including mailbox management, distribution lists, and email routing configurations
- Gained hands-on experience in resolving basic Outlook errors (PST/OST, email delivery delays) and educating users on common issues
- Gained hands-on experience in troubleshoot SharePoint issues such as access permission, file versioning
- Diagnose, track, and resolve technical hardware and software issues
- Redirect and escalate IT problems to correct resource as required
- Update and create IT Service Desk and IT infrastructure documentation
- Activate and deploy new phones, tablets, laptops, and desktops to users.
Education
POST-GRADUATE DIPLOMA(PGD) in IT Infrastructure -
CONESTOGA COLLEGE
POST-GRADUATE DIPLOMA (PGD) in Cyber Security -
SASKATCHEWAN POLYTECHNIC
CCNA ROUTING & SWITCHING -
BSOFT EDUCATION PVT LTD
Bachelor of Technology (B-TECH) -
JAWAHARLAL COLLEGE OF ENGINEERING AND TECHNOLOGY.
Skills
- Windows & Linux administration
- Troubleshooting
- Remote Desktop Support
- Customer Service Support
- System upgrades& Program Installations
- Web security
- Technical support
- File system Administration
- Hardware knowledge
- Mobile Device management
- Mobile Application management
- Threat and vulnerability assessments
- Active Directory
- DNS,DHCP,SMTP
- MS Active Sync
- FTP,SSH
- Basic Knowledge about Microsoft Intune - Device configuration,Application Configuration
- Application Management
- Frameworks and tools: Microsoft Azure
- Microsoft Power apps
- Microsoft Outlook
- Microsoft Teams
- Visio
- Microsoft Excel
- Microsoft Office
- Cisco packet tracer
- Microsoft access
- Hype-V
- VirtualBox
- Environments and technologies: Windows,Kali Linux
- AWS
- Interpersonal Skills
- Adaptability
- Team Collaboration
- Documentation
- Problem Solving
Certification
- Cisco Certified Network Associate (Routing & Switching)
- Self- Paced Microsoft Power Platform Fundamentals PL-900
- Self-Paced Microsoft M365 Fundamentals MS-900
- Self-Paced Microsoft Azure Fundamentals AZ-900
- PGD In CYBER SECURITY
- PGD In IT-INFRASTRUTURE
Timeline
TECHNICAL SUPPORT ENGINEER (Windows)
CANYPRO TECHNOLOGIES
TECHNICAL SUPPORT ASSOCIATE
BSOFT EDUCATION PVT LTD
POST-GRADUATE DIPLOMA(PGD) in IT Infrastructure -
CONESTOGA COLLEGE
POST-GRADUATE DIPLOMA (PGD) in Cyber Security -
SASKATCHEWAN POLYTECHNIC
CCNA ROUTING & SWITCHING -
BSOFT EDUCATION PVT LTD
Bachelor of Technology (B-TECH) -
JAWAHARLAL COLLEGE OF ENGINEERING AND TECHNOLOGY.
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