Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pranav Malhotra

Surrey,BC

Summary

Dynamic HR Manager with a proven track record at SHOSHA Vape and Hookah Specialist based in New Zealand, enhancing team productivity through effective operations management and relationship building. Expert in compliance monitoring and staff training, I successfully implemented cost-saving measures, achieving significant financial savings while fostering a positive work environment with 9+ years in this industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

HR Manager

SHOSHA Vape and Hookah Specialist
05.2022 - 02.2025
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Supervised 10 location managers and managed various assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities.

Operations Manager

SHOSHA Vape and Hookah Specialist
04.2021 - 05.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Multi Store Area Manager

SHOSHA Vape and Hookah Specialist
01.2018 - 04.2021
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Negotiated contracts with vendors to secure favourable terms that benefited both parties involved.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Store Manager of Operations

SHOSHA Vape and Hookah Specialist
01.2014 - 12.2017
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

Post-Baccalaureate Diploma - Business Studies

NCBT
Auckland, NZ
06-2018

Bachelor of Business Admin. - Business Administration And Management

Newton College of Business And Technology
Auckland, New Zealand
05.2016

Skills

  • Operations Management
  • Relationship building and management
  • Order Management
  • Controlling costs
  • Human Resource Management
  • Staff Training and Development
  • Systems and software expertise
  • Compliance Monitoring
  • Customer Relationship Management
  • Staff Scheduling
  • Operations
  • Recruitment and hiring

Certification

  • Certified Employment Law Fundamentals, EMA - June 2022
  • Health and Safety Training - April 2020
  • First Aid Training
  • CPR and AED First Aid Training

Timeline

HR Manager

SHOSHA Vape and Hookah Specialist
05.2022 - 02.2025

Operations Manager

SHOSHA Vape and Hookah Specialist
04.2021 - 05.2024

Multi Store Area Manager

SHOSHA Vape and Hookah Specialist
01.2018 - 04.2021

Store Manager of Operations

SHOSHA Vape and Hookah Specialist
01.2014 - 12.2017

Post-Baccalaureate Diploma - Business Studies

NCBT

Bachelor of Business Admin. - Business Administration And Management

Newton College of Business And Technology

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Pranav Malhotra