PRANAV JAGGIA
Kananakis ,AB
Summary
With a strong foundation in hospitality and event operations, I bring hands-on experience across diverse food and beverage outlets, including high-end restaurants, fast-paced banquet settings, and luxury hotels. During my time at Fairmont Banff Springs and Pomeroy Kananaskis Lodge, I successfully supported service in multiple venues, such as Castello Italiana, Rundle Restaurant, Nordic Spa Bistro, and Banquets, demonstrating adaptability, teamwork, and leadership under pressure. My previous role as an Event Supervisor for Vivah Wedding Solutions further strengthened my ability to manage large-scale events, coordinate with vendors, oversee logistics, and ensure seamless execution from start to finish—skills critical for supervising banquets. I possess a keen eye for detail, a commitment to delivering exceptional guest experiences, and the ability to lead teams with professionalism and efficiency. Equipped with certifications like Smart Serve, Pro Serve, and Food Handler, I am well-prepared to uphold high service standards while maintaining compliance and safety protocols..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Pomroy Mountain Lodge
06.2024 - Current
- Provide attentive and personalized service to guests in Forte Restaurant, ensuring a welcoming and enjoyable dining experience.
- Cross trained and actively support multiple F&B outlets including Woodys, Blacktail Bar, Nordic Spa Bistro, adapting quickly to different styles of service and team dynamics.
- Work collaboratively with culinary and bar teams to manage guests expectations and resolve concerns professionally and effectively.
- Take initiative during busy service periods by guiding newer self and helping coordinate floor duties when needed.
- Offer constructive suggestions to improve service flow and guest satisfaction, reflecting strong problem-solving and proactive thinking skills.
Food Porter
Fairmont Banff Springs
09.2023 - 12.2023
- Offered outstanding service for multiple outlets including Castello Italiana, Rundle Restaurant, Chophouse 1888, Golf course and Fairmont Gold demonstrating versatility and adaptability in fast-paced environments.
- Efficiently assisted servers in high-volume restaurants, ensuring a smooth dining experience for guests
- This precepts precision, time management, and prioritizing of the task.
- Contributed to a positive atmosphere by keeping restaurant areas and event spaces neat and tidy, showcasing a commitment to cleanliness and a strong work ethic.
- Worked closely with the dining room to create immaculate customer service by delivering the food and drinks in a prompt manner.
- Provided server support during events, demonstrating flexibility and the ability to thrive in various service settings.
Crew Member
McDonald’s Restaurant
02.2023 - 08.2023
- Delivered exceptional customer service in a fast-paced and demanding environment, demonstrating strong stress management, and working efficiently under pressure.
- Handled different jobs at the same time such as running registers, making food and cleaning, showcasing excellent time management and organizational skills.
- Expertise in maintaining inventories.
Process Advisor
Barclays Global Service Centre Private Limited
02.2022 - 09.2022
- Demonstrated an outstanding service by answering to the inquiries of the merchants, ensuring their satisfaction.
- Ensured adherence to relevant regulations and internal policies within the Merchant Services department, evident through a deep understanding of the procedural requirements.
- Refined the internal procedures by detecting the areas in need of improvement and coming up with solutions for the efficient management of the activities, showing your competence in logistics and management.
- Communicated assertively and precisely with both the internal and external audiences, ensuring accurate information exchange.
Event Supervisor
Vivah Wedding Solutions
07.2021 - 02.2022
- Managed all parts of Indian weddings of high public profile including celebrity and politician clientele showcasing professionalism in handling multi-faceted events with dedication to perfection.
- Ensured seamless execution of events from start to finish, including budgeting, vendor coordination, and logistics management, demonstrating strong organizational and planning skills.
- Put client satisfaction first though promptly addressing concerns, going beyond expectations and ensuring a stress-free experience.
Internship Student
Maidens Oberoi Hotel
12.2019 - 03.2020
- Shadowed staff and learned advanced work.
- Worked with team members to promote great customer service and a pleasant work environment.
- Assisted with event planning, support, and execution of virtual and in-person engagements.
Education
Global Business Management -
04.2024
Global Hospitality Management -
12.2023
Skills
- Customer Service Excellence
- Efficient Task Management
- Attention to Detail
- Time Management
- Professionalism
- Client Satisfaction Focus
- Positive Work Environment
Certification
- Smart Serve Ontario (AGCO, Ontario)
- Pro Serve (AGCO, Alberta)
- Food Handler
- WHMIS (Workplace Hazardous Materials Information System)
- Event Management Foundation (LinkedIn)
Languages
English
Hindi
Timeline
Food and Beverage Attendant - Pomroy Mountain Lodge
06.2024 - Current
Food Porter - Fairmont Banff Springs
09.2023 - 12.2023
Crew Member - McDonald’s Restaurant
02.2023 - 08.2023
Process Advisor - Barclays Global Service Centre Private Limited
02.2022 - 09.2022
Event Supervisor - Vivah Wedding Solutions
07.2021 - 02.2022
Internship Student - Maidens Oberoi Hotel
12.2019 - 03.2020
Conestoga College - Global Business Management,
Conestoga College - Global Hospitality Management,
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